**We are seeking an individual who is a either a recent graduate with a Bachelors Degree in Computer Science, Information Technology, or other related fields. Great opportunity for someone with little to no experience in ERP systems.**
Summary: Responsible for the day-to-day support, administration, and continuous improvement of the company's SAP Business One ERP system. Serves as the primary point of contact for internal users experiencing system issues, manages user access and onboarding, delivers SAP training, and produces operational reports using Crystal Reports and SQL. Works closely with Garrett Leather's SAP partner to resolve complex issues and ensure system stability.
Duties and Responsibilities :
1. Troubleshoot SAP Business One problems reported by internal users; diagnose and resolve issues in a timely manner
2. Coordinate with the company's SAP partner/VAR to escalate and resolve complex system issues; track open tickets through to resolution
3. Create and configure new SAP user accounts, including roles, authorization groups, and permissions; deactivate accounts for departing employees and perform periodic access audits
4. Develop and deliver SAP training for new hires and existing staff covering core functionality relevant to each user's role; maintain training documentation and onboarding materials
5. Edit, maintain, and create Crystal Report layouts used for operational and customer-facing documents (invoices, packing lists, order confirmations, etc.)
6. Write and maintain T-SQL queries to extract operational data from SAP Business One for management reporting, auditing, and ad hoc analysis
7. Assist in writing and maintaining Standard Operating Procedures (SOPs) for SAP-related workflows as needed.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
- Ability to read and interpret technical documentation, system manuals, and procedure guides. Ability to
- write clear SOPs, training materials, and correspondence. Ability to explain technical concepts effectively
- to users at all levels of technical proficiency.
Math Ability:
Ability to calculate figures and amounts such as quantities, percentages, and totals. Ability to apply logical
reasoning when analyzing data sets and system outputs.
Reasoning Ability:
- Ability to diagnose and solve practical ERP and system problems, often with limited information. Abilityto interpret a variety of instructions and translate business needs into technical solutions.
Computer Skills:
- To perform this job successfully, an individual is preferred to have knowledge of SAP Business One ERP
- software, Transact Structured Query Language (T-SQL), SAP Crystal Reports, Microsoft Excel, and
- Microsoft Word. Familiarity with user access administration and ERP configuration is strongly preferred.
Education/Experience:
- Bachelor's degree (B.A. / B.S.) in Information Technology, Business Information Systems, Computer
- Science, or a related field; and preferred experience in SAP but not required.
- Specialized Training:
- Bachelor of Science in Information Technology, Business Information Systems, or related field
Knowledge, Skills and Other Abilities:
- Soft skills are necessary; patience with end users
- Excel SAP Business One and T-SQL skills
- Crystal Reports layout editing and creation
- Problem solving and analytical skills
- Time management skills
- Oral and written communication skills
- Professionalism and discretion when handling sensitive data
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to
- successfully perform the essential functions of this job. Reasonable accommodations may be made to
- enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use hands and talk or hear.
- The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch or crawl, and taste or smell. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to see color.
Work Environment:
- The work environment characteristics described here are representative of those an employee
- encounters while performing the essential functions of this job. Reasonable accommodations may be
- made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate
Pay: $26.44 - $28.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Tuition reimbursement
Education:
Location:
- Buffalo, NY 14227 (Required)
Ability to Commute:
- Buffalo, NY 14227 (Required)
Work Location: In person
