Responsible for deploying, troubleshooting, and managing hardware and software systems according to company policies. Provide tier 1 helpdesk support for all employees. Purchase, organize, and obsolete IT Inventory assets.
-
Possess a good understanding of servers and desktop hardware, network switches, and mobile devices.
-
Have 2+ years of experience working in IT or related technical fields.
-
Have experience with cable-management, rack mounting, and splicing patch cables.
-
Be meticulous in cataloging, organizing, and managing IT inventory.
-
Love technology and be self-motivated to continuously learn and implement new tools and systems.
-
Order, receive and catalog parts and equipment.
-
Full ownership of maintaining spare IT inventory and asset management.
-
Assist users with IT issues like resetting password, printer cartridge replacement, monitor issues, etc.
-
Install and/or replace IT equipment like laptops, desktops, switches, VOIP phones, UPS, Raspberry Pis.
-
Configure and deploy mobile phones, tablets as per company policy.
-
Escalate user issues to IT tech support / managers as needed.
-
First contact IT support for walk-ins, Teams messages, and primary ownership of ticket queue.
-
This position is in a 24/7 manufacturing environment and will maintain 5 x 8-hour workdays. The regularly scheduled days will be Monday – Friday, with weekends, after hours and possible holidays required for project completion.
-
Required
-
Outstanding skills in organizing and managing inventory storage.
-
Excellent analytical and problem-solving ability.
-
High level of integrity and ability to handle confidential information.
-
High-school degree or GED equivalent.
-
Good customer service skills to work with users at all levels of technical aptitude.
-
Ability to self-start and work independently on time-sensitive projects with little direct supervision.
-
Willingness to learn and grow within the company.
-
Excellent written and verbal communication and presentation skills.
-
IT Courses or Certifications (Microsoft, Cisco etc.)
