Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.
Job Responsibilities:
Join the Sheraton Augusta Hotel as a Hotel Front Desk Agent and be the welcoming face for our guests in Augusta, GA. In this key role, you will provide exceptional customer service, assist with reservations, check-ins, and check-outs, and ensure each guest has a seamless and enjoyable experience during their stay.
- Greet and welcome guests upon arrival with a friendly and professional attitude.
- Manage check-in and check-out procedures efficiently and accurately using the hotel’s reservation system.
- Handle guest inquiries, requests, and complaints promptly and effectively.
- Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
- Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.
- Process payments and maintain accurate billing records.
- Ensure the front desk area is tidy and organized at all times.
- Previous experience in a front desk or customer service role, preferably within the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Proficient with computer systems and reservation software.
- Strong attention to detail and organizational skills.
- Availability to work flexible shifts, including weekends and holidays.
- Employee discounts on hotel stays and amenities.
- Opportunities for professional growth and development within the Core Hotel properties.
- Friendly and supportive work environment.
Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
Enforce hotel and company credit policies.
Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
Complete training in MGS DLZ Learning
May perform duties of a general clerical nature within the hotel.
Attend and is involved in monthly front desk meetings.
Work closely with sales department to implement strategies to maximize room revenue.
May fill-in on front desk.
Other duties as assigned.
Education
Experience
- 1 year of previous experience as front desk agent
