About the Role
Are you a detail-oriented healthcare professional looking to take the next step in your career? Upstate Medical University is seeking a Hospital Patient Services Clerk 2 to join our team. In this dynamic role, you will manage vital front-end processes, navigate insurance authorizations, and deliver exceptional customer service to our patients and partners.
This position is part of the NY HELPS program, meaning New York State Civil Service Exam requirements are currently suspended for qualified candidates.
Key Responsibilities
- Insurance & Authorizations: Obtain and manage insurance authorizations for routine and complex Physical Medicine & Rehabilitation (PM&R) services; resolve complex authorization issues with insurance carriers and outside physician offices.
- Front-End Operations: Activate registrations, coordinate billing/compliance paperwork, and assist with front desk duties (scheduling follow-ups, scanning charts, and managing phones).
- Adaptability: Flex between various sites as needed for coverage, including supporting our call center and assisting the Business Manager with special projects.
Required Qualifications:
- Must have 2 full years of full time clerical, secretarial or patient care experience in a healthcare setting!
Pay: $42,641.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
