Description:
We are seeking a highly organized Master Services Planner to support the Power Solutions Division through accurate forecasting, disciplined master scheduling, and clear coordination between manufacturing, backlog, and field service leadership.
Requirements:
Responsibilities:
- Backlog & master scheduling control and leadership
- Manage the overall initial loading of the PSD project backlog, primarily focusing on projects received by the factory for field assembly by PSD.
- Load open-market booked orders into the master schedule, strictly adhering to established buffer and deployment guidelines, overriding factory project disruption or rescheduling.
- Populate a master schedule for the service operations team to execute systematically, ensuring timelines are realistic and avoiding the overextension of traveling employees.
- Ensure complete communication alignment and real-time adjustment and confirmation of mutually beneficial customer, factory, and PDS services expectations.
Cross-Functional Coordination
- Act as the definitive single point of contact between manufacturing factories and field service leadership.
- Provide the most accurate, up-to-date backlog forecast possible with all relevant stakeholders.
- Track transformer shipping schedules and exact arrival times to ensure total operational readiness.
- Lead total alignment of expectations between delivery and assembly.
Logistics Management
- Manage the delivery of transformer oil from suppliers directly to individual project sites where PSD is providing assembly or oil management solutions.
- Communicate oil logistics and delivery updates directly with crew leaders, project managers, or regional service leaders as required.
Out of Scope (Explicit Exclusions)
To maintain focus on high-level master scheduling and forecasting accuracy, this position is explicitly exempt from the following duties:
- Individual Project Execution: Will not execute or plan the granular, day-to-day details of individual projects.
- Project Completion: Will not be responsible for closing out jobs.
- Displacement Decisions: Will not make decisions regarding job displacement or tactical resource reassignment.
- Unplanned/Post-Installation Service: Will not cover the scheduling of warranty work, field defect service calls, or special emergency projects.
Key Objectives
- Accuracy: Achieve the highest possible precision regarding transformer and accessory shipping and site arrival dates.
- Stability: Deliver a reliable schedule framework that allows service operations to function predictably without exploiting field personnel or missing our commitment to our internal and external customers.
- Alignment: Ensure seamless, single-source information flow between production facilities and field execution teams.
