Consumer Services Temporary Associate
Job Type: Contract – 12 Months
Location: East Aurora, NY 14052
Worksite Address: 636 Girard Avenue, East Aurora, NY 14052, United States
Pay Rate: $18.00/hour
Work Arrangement: Onsite
Position Overview
We are seeking a detail-oriented and reliable Consumer Services Temporary Associate to support promotional fulfillment, customer communications, data entry, order processing, and warehouse-related activities.
This role is ideal for someone with experience in customer service, data entry, administrative support, order processing, fulfillment, or warehouse operations who is comfortable working in a fast-paced, team-oriented environment.
Key Responsibilities
Process incoming promotional submissions by opening, sorting, and organizing envelopes and packages.
Count and verify blister cards and review receipts to ensure submissions meet promotional requirements.
Accurately enter and maintain case information in Salesforce and CATS systems.
Create and place product orders based on approved promotional submissions.
Review and validate orders for accuracy before processing.
Communicate with consumers via email regarding promotion status, inquiries, and fulfillment updates.
Provide support for warehouse and fulfillment activities as needed.
Maintain organized records and documentation in accordance with established procedures.
Follow quality standards and ensure accuracy throughout the processing and fulfillment workflow.
Manage multiple tasks and meet required deadlines in a high-volume environment.
Required Qualifications
High School Diploma or equivalent.
Strong attention to detail and accuracy.
Good written communication and organizational skills.
Ability to perform accurate data entry and work with computer-based systems.
Ability to manage multiple tasks in a fast-paced environment.
Strong reliability and attendance.
Ability to work effectively as part of a team.
Preferred Experience
Experience in one or more of the following environments is preferred:
Consumer Services
Customer Service
Call Center
Data Entry
Administrative Support
Order Processing
Fulfillment
Warehouse Operations
Promotions Processing
Inventory or Order Management
Experience with Salesforce, CRM systems, databases, or similar business systems is a plus.
Ideal Candidate
Detail-oriented and comfortable with repetitive, high-volume processing.
Accurate when reviewing documents, receipts, and orders.
Comfortable using computer systems for data entry and case management.
Professional when communicating with consumers through email.
Willing to perform both administrative and operational/fulfillment tasks.
Dependable with strong attendance and a consistent work history.
Comfortable working in a team-oriented, fast-paced environment.
#WCL
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Customer service: 3 years (Preferred)
- Administrative: 3 years (Preferred)
Work Location: In person
