Mainframe Developer
Chandler, AZ (preferred) | Des Moines, IA (secondary)
12+ Months
Contract
Job Description:
- Position will be working in the Mainframe platform support group.
- Candidate must have Mainframe application support experience.
- Client is seeking three identical Senior Specialty Systems Operations Engineers to join a Mainframe Production Support team supporting critical applications in a highly specialized, non-standard environment.
- This role requires strong hands-on mainframe application support experience and the ability to work in a follow-the-sun model alongside offshore team.
Key Responsibilities:
- Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
- Monitor production systems and ensure system stability and uptime
- Analyze and troubleshoot failed mainframe jobs (JCL)
- Perform root cause analysis and support ad hoc job executions
- Partner with Production Control to restart and recover failed jobs
- Respond to business user requests and application team needs
- Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
- Monitor and respond to application group mailboxes
- Document incidents, resolutions, and create JIRA stories for follow-up
Required Skills:
- Strong experience in Mainframe Production Support (application support required)
Technologies/tools:
- JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview
- File tools: File Manager, File Analyzer, EZTRIEV
- Experience with ticketing and documentation tools (ServiceNow, JIRA, Confluence or similar)
- Ability to work in a high-volume, production-critical environment
Additional Details
- Team is primarily based in Chandler, AZ (preferred location)
- Candidates should be adaptable, proactive, and comfortable in a specialized/mainframe-heavy environment
- This is not a typical platform support role—requires a niche skillset
Required Qualifications:
- 5 plus years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Note:
- Location: Chandler, AZ (preferred) | Des Moines, IA (secondary)
- Schedule: Flexible 8-hour shift within 6:00 AM to 6:00 PM PST
- Interview Process: 1 round (MS Teams, panel of 3, ~1 hour)
- Goal is to convert, team is unable to sponsor
Team Structure and Coverage
- Total team: 3 US + 7 India resources (6 US with these hires)
- India team provides overnight coverage, handing off every 12 hours
- US team supports daytime production operations (6.00 AM to 6.00 PM PST)
- Daily coordination with offshore counterparts is required
- Standard 8-hour shift, flexible on start times
