Front Desk Agent (Hotel Experience Required)
Craddock Terry Hotel
Weekend Availability Required
Job Type: Full-time
Overview:
Craddock Terry Hotel, a unique boutique hotel located in a historic shoe factory, is seeking an experienced and professional Front Desk Agent. This role is ideal for someone who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional guest service.
Please Note: Only candidates with prior hotel front desk experience will be considered.
Responsibilities:
- Greet guests and provide a warm, professional first impression
- Manage check-ins, check-outs, and room reservations
- Answer and direct calls using a multi-line phone system
- Provide concierge services and local recommendations
- Handle guest requests and resolve concerns efficiently
- Process payments (cash and credit card transactions)
- Coordinate with housekeeping and maintenance teams
- Promote room upgrades, packages, and hotel amenities
- Perform administrative tasks such as data entry and record keeping
Qualifications:
- Required: Previous hotel front desk experience
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Comfortable learning new reservation systems (training provided)
- Professional phone etiquette and problem-solving skills
- Sales-minded with attention to detail
Schedule Requirements:
- Must be available to work weekends
- Flexible schedule including evenings and holidays as needed
Why Join Us?
- Work in a unique, historic boutique hotel environment
- Opportunity to grow your hospitality and administrative skills
- Supportive and team-oriented workplace
Pay: From $13.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Work Location: In person
