Hotel General Manager
We are seeking an experienced, hands-on Hotel General Manager to lead all aspects of hotel operations. The ideal candidate is a strong leader who enjoys developing teams, overcoming challenges, improving performance, and creating memorable guest experiences.
This position requires a solid understanding of hotel brand standards, strategic leadership, financial management, revenue performance, and daily hotel operations. The General Manager reports to the Area Operations Manager.
Benefits
- Vacation and paid time off
- Hotel discounts at participating brand properties
- Holiday pay
- Birthday pay: One full paid day on your birthday
Key Responsibilities
- Oversee the daily operations of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
- Maintain high standards of cleanliness, service, safety, and overall guest satisfaction.
- Take a hands-on approach to hotel operations and remain visible and engaged with guests and team members.
- Ensure compliance with applicable laws, safety requirements, hotel policies, and brand standards.
- Monitor room inventory, availability, pricing, and operational performance.
- Coordinate the purchase of supplies and outside services while maintaining productive vendor relationships.
- Respond to calls, emails, and operational concerns in a timely and professional manner.
- Handle guest requests and complaints with professionalism, tact, and a solution-focused approach.
- Build and maintain positive relationships with guests, employees, corporate accounts, clients, vendors, and industry partners.
Leadership and Team Development
- Lead, motivate, and mentor hotel team members while creating a positive and collaborative work environment.
- Recruit, interview, hire, train, and develop employees.
- Assign responsibilities and provide ongoing training to ensure consistency with hotel procedures, safety standards, and service expectations.
- Conduct regular team meetings to communicate updates, provide feedback, and address operational concerns.
- Oversee employee schedules and daily staffing needs.
- Monitor employee performance and provide timely feedback and evaluations.
- Address employee relations matters, including disciplinary action and termination, in accordance with hotel policies and applicable laws.
- Promote accountability, teamwork, integrity, and continuous improvement throughout the hotel.
Financial and Revenue Management
- Develop and oversee departmental plans and strategies that support profitability and quality service.
- Manage hotel budgets, financial reports, expenses, and revenue performance.
- Identify opportunities to reduce costs, improve operational efficiency, and increase revenue.
- Collaborate with sales, marketing, and revenue management partners to implement effective strategies.
- Monitor market conditions, room rates, inventory, availability, and revenue opportunities.
- Support sales efforts and help strengthen relationships with corporate accounts and key clients.
- Lead new initiatives and projects that improve hotel operations and overall performance.
Qualifications
- Two to four years of experience as a Hotel General Manager or in a senior hotel leadership position.
- Proven experience managing multiple areas of hotel operations.
- Bachelor’s degree in Hotel Management, Business Administration, or a related field preferred.
- Master’s degree in Hotel Management, Business Administration, or a related field is a plus.
- Strong knowledge of financial management, budgeting, revenue strategy, and operational performance.
- Proficiency in Microsoft Office.
- Strong leadership, communication, organization, and team-management skills.
- Ability to make sound decisions, solve problems, and manage competing priorities.
- Commitment to guest satisfaction, employee development, and operational excellence.
Schedule
- Eight-hour shifts, Monday through Friday
- Must occasionally be available during evenings, weekends, holidays, or emergency situations based on hotel needs
Physical Requirements
The physical requirements described below are representative of those required to perform the essential functions of this position. Reasonable accommodations may be provided to qualified individuals with disabilities.
- Ability to stand or move for extended periods.
- Ability to regularly use hands and arms to handle, reach, or carry items.
- Ability to walk, bend, sit, climb, balance, kneel, crouch, or crawl as needed.
- Ability to regularly lift or move up to 10 pounds.
- Ability to occasionally lift or move up to 50 pounds.
Disclaimer: This job description is not intended to include every duty or responsibility associated with the position. Responsibilities may be modified, or additional duties may be assigned, based on operational and organizational needs.
We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other status protected by applicable law.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
