Job Summary
This job is commission based
Must have prior experience in the lifeline program
We are seeking a dynamic and dedicated ACP/Lifeline Manager to join our team! In this vital role, you will serve as a frontline representative, providing essential support to customers seeking Lifeline assistance and related services. Your energetic approach will help connect eligible individuals with vital communication resources, ensuring they receive the assistance they need promptly and professionally. This position offers an exciting opportunity to make a meaningful impact by empowering underserved communities through effective communication solutions.
Duties
- Engage with customers via inbound and outbound calls, providing detailed information about Lifeline programs and eligibility requirements
- Conduct thorough needs assessments to determine customer eligibility and guide them through application processes
- Manage customer accounts using CRM software, ensuring accurate data entry and follow-up documentation
- Generate leads through proactive outreach, including cold calling and territory management to expand program awareness
- Collaborate with management and business development teams to identify new opportunities for service expansion and customer engagement
- Deliver product demos and explain service benefits clearly, emphasizing the value of Lifeline assistance programs
- Handle customer inquiries with exceptional customer service skills, resolving issues efficiently while maintaining a positive experience
Qualifications
- Proven experience in outside sales, B2B sales, or business development roles, preferably within telecommunications or social services sectors
- Strong management skills with the ability to oversee territory sales and lead generation efforts effectively
- Familiarity with CRM software such as Salesforce or similar platforms for account management and sales tracking
- Excellent negotiation, analysis skills, and the ability to upsell or promote additional services when appropriate
- Demonstrated success in inside sales, cold calling, and direct sales environments
- Exceptional customer service skills with a focus on building long-term client relationships
- Knowledge of technology sales, retail sales strategies, and territory management principles is highly desirable
Join us in making a difference! We offer a fast-paced environment where your proactive approach and sales expertise will directly contribute to connecting people with essential communication resources. If you’re passionate about technology sales, customer service, and expanding business opportunities through innovative outreach strategies, we want to hear from you!
Job Types: Full-time, Part-time
Pay: $25.00 - $35.00 per hour
Work Location: In person
