VTC Technician Level I
Full-time
Location: Warner Robins, GA
Veterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the Department of Veterans Affairs as a Service-Disabled Veteran-Owned Small Business (SDVOSB).
VFI seeks an experienced, professional VTC Technician Level I for a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Note: All candidates must possess an active DoD Secret clearance
Location: Robins AFB/Warner Robins, GA
Schedule: Monday – Friday, weekends as needed
Travel: Minimal, less than 10%
Duties and Responsibilities:
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Provide Video Conferencing support.
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Receive VTC requests; schedule, coordinate, and facilitate secure and non-secure VTC sessions.
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Provide senior-level presentation support for up to twelve (12) HQ AFRC VTC-enabled conference rooms at various locations around the base.
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Provide technical support to customers on presentation capabilities of VTC systems and requirements of the conference rooms.
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Assist in the scheduling of conference rooms for presentation support.
- Assist with the setup of VTC sessions on the VTC hub.
- Perform onsite installations, configure the hardware and software for the appropriate telecommunications service, and test for connectivity and operability.
- Conduct basic troubleshooting and coordinate with VTC Operations Chief on any issues which require resolution; includes testing with other AF units.
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Configure systems, multimedia devices and peripheral equipment.
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Support on-site maintenance from vendors.
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Perform minor (Lowest Replaceable Unit (LRU) component) equipment installs and assist with vendor-managed installation.
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Provide input to on-site contract manager as required to support deliverables.
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Participate in Government program/project reviews, technical meetings, and briefings.
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Enroll in and complete Government and contractor-mandated training, as required.
Requirements and Qualifications:
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At least one (1) year of experience as a VTC Technician, preferably in a DoD enterprise environment.
- Ability to independently lift 30 pounds.
- Associate degree in an A/V or IT discipline preferred.
- Capabilities needed to deliver exceptionally responsive, respectful, and professional technical in-person support to users of differing technical skills.
- Superior customer service skills.
- Excellent time management skills.
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Clear written and verbal communication.
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A positive, supportive, and approachable attitude and demeanor.
Potential for Telework:
VFI offers competitive compensation, comprehensive benefits packages including medical, dental, vision, employer paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, opportunity for advancement, and a respectful and collaborative work environment.
Application Instructions: Please apply on our website at: www.vetfi.com/careers.
VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, sexual orientation, disability or protected veteran status.
