Tropical Grille is looking for friendly, energetic, and customer service focused restaurant managers to join our team. We operate 12 locations in around the Greenville/Spartanburg area, with plans for future growth. If you love people and food, come join our team! We are currently looking for a General Manager for our downtown Greenville location! This is a small location, so managing it requires good organizational skills and a hands-on personality!
Job Summary
The Tropical Grille General Manager performs various functions to effectively manage both the human and material resources of their restaurant to achieve company goals. They must possess a positive attitude, have strong attention to detail, be honest and reliable, always maintain a professional demeanor, be guest focused, have excellent communication skills with a passion to lead.
Major Tasks, Duties and Responsibilities Include:
- Coordinate daily Front of House and Back of House restaurant operations.
- Lead your team to success.
- Deliver superior service and maximize customer satisfaction.
- Respond efficiently and accurately to customer complaints.
- Regularly review product quality.
- Organize and supervise shifts and stay at prescribed labor budgets.
- Evaluate staff performance and provide feedback to improve productivity.
- Conduct staff evaluations on time and completely.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Ensure compliance with sanitation and safety regulations. (DHEC)
- Manage restaurant’s good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Create detailed reports weekly and conduct daily store audits.
- Promote the brand in the local community through word-of-mouth and events.
- Train new and current employees on proper customer service practices.
- Manage labor
- Ability to delegate tasks
· Recruit, select and hire best candidates for open positions in the restaurant
· Provide counseling to all employees in written and verbal forms, as well as disciplinary actions in accordance with company policies and procedures
· Develop and supervise schedules of team members. Ensure shifts are adequately staffed
Requirements
· Ability to work 50 hours a week
- Reliable transportation.
- 3 Strong Supervisory references will be required.
- A minimum of 3 years proven work experience as a Restaurant Manager, Restaurant General Manager or Hospitality Manager.
- Strong food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and front staff
- Familiarity with restaurant management software, like MobileBytes, Heartland Restaurant and others.
- Strong leadership, motivational and people skills.
- Time management skills
- Acute financial management skills
- AS degree in Business Administration; hospitality management or culinary schooling is a plus.
Physical Requirements
· Ability to stand and walk for extended periods of time
· Ability to occasionally sit, balance, reach with hands and arms, climb, kneel, stoop and or crouch
· Ability to lift items of up to 50 pounds
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
