<Job Overview>
The Assistant General Manager (AGM) supports the General Manager in overseeing all aspects of hotel operations, with a strong focus on front office leadership, guest satisfaction, team development, and financial performance.
This is a hands-on leadership role requiring a detail-oriented and accountable professional who can drive results, enforce standards, and ensure operational consistency across all departments.
Responsibilities
Operations Management
· Oversee daily hotel operations to ensure efficiency and brand compliance
· Act as Manager on Duty (MOD) as needed
· Support all departments to maintain seamless operations
· Ensure adherence to Marriott brand standards
Front Office Oversight
· Direct oversight of front desk operations
· Ensure accuracy in reservations, billing, and folios
· Monitor tax-exempt processing and third-party billing
· Ensure consistent execution of service standards
Guest Experience
· Handle escalated guest concerns and service recovery
· Monitor Guest Voice, GXP, and online reviews
· Drive improvements in guest satisfaction scores
Team Leadership & Development
· Train, coach, and mentor hotel staff
· Hold team members accountable for performance and accuracy
· Conduct ongoing coaching and performance discussions
· Foster a professional, team-oriented environment
Financial & Administrative Responsibilities
· Assist with P&L performance and cost control
· Monitor labor, scheduling, and productivity
· Support revenue strategies with Revenue Management
· Ensure accuracy in financial and cash handling processes
Communication & Coordination
· Collaborate with Sales, Housekeeping, and Maintenance
· Ensure clear and consistent communication across departments
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Qualifications
Required
· 2–5 years of hotel supervisory or management experience
· Strong knowledge of hotel operations and guest service
· Excellent communication and problem-solving skills
· Ability to multitask in a fast-paced environment
Preferred
· Marriott systems experience (FOSSE, GXP, MGS)
· Previous AGM or Front Office Manager experience
· Experience with budgeting and revenue management
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Skills
· Leadership and accountability
· Attention to detail
· Strong organizational skills
· Effective communication
· Problem-solving and decision-making
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Benefits
· Paid time off
· Employee hotel discounts
· Opportunities for advancement
· Professional development
Important Note
This is a hands-on leadership role. Candidates must be comfortable holding teams accountable, managing operational details, and driving performance across all departments.
Pay: From $24.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid training
Experience:
- Hotel management: 3 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- East Greenbush, NY 12061 (Required)
Work Location: In person
