JOB
Continuous Improvement Manager
WMS Band 1
Full-Time - Permanent
Olympia Central Office
Are you a continuous improvement professional dedicated to making a difference through process improvement structures and approaches, supporting organization development and learning, and have experience in successful Lean Six Sigma program development and training? Join the Washington Department of Veterans Affairs (WDVA) as a Continuous Improvement Manager (WMS Band 1) at our Central Office in Olympia and help lead agency-wide strategic initiatives that improve services for WDVA’s customers. Working for the Office of Strategy and Performance, you’ll partner with leadership and our Organization Change Manager to drive organization improvements. Through management of the WDVA Continuous Improvement Program you'll facilitate problem- solving, lead and implement Lean Six Sigma practices, and deliver high-impact projects that advance WDVA’s mission, vision, and strategic goals.
Please note: Standard business hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position requires regular local travel for meetings and to WDVA locations throughout the state. This position may be eligible for hybrid telework based on business needs, as approved by the appointing authority. The position will still require in-person presence.
At the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of “Serving Those Who Served.” As a national leader in our advocacy for nearly 500,000 Veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla. These locations provide Medicare and Medicaid nursing home care to Veterans, including, in some instances, their spouses, widows, or Gold Star Families.
The Office of Strategy and Performance (OSP) provides enterprise-wide services including strategic planning, performance management, program development, performance standard development, organizational change management, continuous improvement and problem-solving facilitation, leadership governance, and conducts multiple high-profile, high-risk projects annually. This position reports to the Director of Strategy and Performance for your Washington Department of Veterans Affairs (WDVA). The Continuous Improvement Manager supports the agency’s leadership, operations, and cross-functional leadership teams, as well as the Office of Strategy and Performance, in delivering initiatives aligned with the WDVA strategic plan and project portfolio. These initiatives are critical to the successful delivery of services to our customers and the achievement of organizational goals.
EXAMPLE OF DUTIES
Some of what you'll do:
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Collaborate with the Director of Strategy and Performance, agency leaders and their staff to ensure improvement work is aligned with the agency strategic goals, objectives and strategies and that leaders and staff are developing innovative solutions to the challenges of achieving results.
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Manage and administer the agency Continuous Improvement Program
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Provide expert process improvement facilitation consultation and services.
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Lead, facilitate, manage, report and track all aspects of workshops, training, meetings and workgroups.
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Consult with agency leadership to build agency ability for integration of Lean Six Sigma improvement pillars, methodology, and approaches into daily operations.
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Coach and mentor leaders, supervisors and staff across the agency in Lean Six Sigma management and assist teams in developing core process goals and measures, huddles and effective visual management tools.
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Design, lead and manage agency level problem solving and improvement projects.
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Consult in the development and implementation of action plans that track progress on planned objectives and performance measures to ensure the WDVA achieves desired outcomes.
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And more!
*Complete Position Description available upon request*
SUPPLEMENTAL INFORMATION Check out this awesome video here to see what it is like to work for the WDVA!
Application Process:
Top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.
Please include the following documents with your application:
1. A letter of interest describing specific qualifications.
2. A current resume detailing applicable experience and education.
Finalists will be asked to provide a list of at least three professional references with current telephone numbers.
Other Information:
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This position is non-represented.
Diversity, Equity, and Inclusion Employer
Here at YOUR Washington Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or Veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 725-2183. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions regarding this announcement, program, or the agency, please contact us at [email protected].
