Customer Service Representative – Large Animal Reception (Part-Time)
Quakertown Veterinary Clinic is seeking a friendly, organized, and professional Customer Service Representative to join our Large Animal Reception team.
If you enjoy working with people, thrive in a busy environment, and have an appreciation for horses and farm animals, we'd love to hear from you. As part of our 24/7 veterinary hospital, you'll play an important role in creating a positive experience for clients while supporting our large animal veterinarians and staff.
Our team is committed to providing compassionate, high-quality veterinary care and outstanding customer service every step of the way.
As a member of our reception team, you'll help ensure the day-to-day operation of the large animal service runs smoothly. Responsibilities include:
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Answering incoming phone calls in a courteous and professional manner
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Assisting clients with questions and directing inquiries to the appropriate team members
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Welcoming clients and managing the check-in and check-out process
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Scheduling appointments and maintaining an organized daily schedule
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Entering and updating client and patient records accurately
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Preparing invoices and processing payments
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Performing general administrative tasks, including filing, email, mail handling, and maintaining records
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Completing and organizing required state documentation
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Part-time position
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Consistent daytime hours supporting our Large Animal service
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Previous experience in customer service, reception, or a client-facing role is required
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Strong verbal and written communication skills
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Excellent organizational skills with the ability to manage multiple tasks efficiently
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A positive, team-oriented attitude and a commitment to providing exceptional customer service
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Comfort working in a veterinary setting; experience with large animals is helpful but not required
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Professional communication, appearance, and conduct
Joining Quakertown Veterinary Clinic means becoming part of a collaborative team dedicated to exceptional veterinary care. As one of the first people our clients interact with, you'll help create a welcoming, supportive experience while contributing to the care of horses, livestock, and the people who depend on them. If you're looking for meaningful work in a professional and compassionate environment, we'd love to meet you.
