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Patient Relations Coordinator Dr. Shroff

University Hospitals -
Cleveland, OH

Job Details

$20.11 - $31.44 an hour
13 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
BLS Certification
High school diploma or GED
Health information regulatory compliance
Medical assisting
Phone etiquette
Clinical confidentiality policies
Patient education
Medical terminology
AED Certification

Full Job Description

What You Will Do

Co-ordinates all aspects of UH Select Program by effectively and efficiently handling members and physician’s needs.
Appropriately assess and evaluate patients and their individual care needs with consideration of development and age specific competencies. Serve as a role model and resource person in mentoring and performance of daily duties.
Provide medical assistant coverage for Cleveland-based practices
Manage day to day activity of UH Select Cleveland practices, including but not limited to: member database, order supplies, retrieve test results, medication refills, EMR maintenance, scheduling, Torchworks, Athena/Soarian responsibilities, enrollments
Provide daytime call coverage for program access line
Assist staff and coordinate with other departments in the hospital to achieve exemplary patient experiences and optimum care outcomes.
Assumes the role of leadership in the absence of the Supervisor.
Assumes responsibility for the organization, coordination, and administration of clinical practice and patient care delivery within UH Select focusing on standards of care, operational and service excellence and quality outcomes.
Assumes staffing responsibility for UH Select practices.
Responsible for creating orientation and on-boarding processes, new and annual training for UH Select employees.
Works to create Strong partnerships and relationships with key organizational leaders to achieve practice goals.
Ensures clinical practice standards are met in accordance with regulations and accrediting bodies’ principles.
Develops and implements an effective quality improvement and employee engagement program.
Participates in the professional development activities and the growth of the clinical team.
Incorporates acceptable standards of professional practice to improve patient safety, quality and satisfaction.

Additional Responsibilities

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

High School Equivalent / GED (Required) and
Completion of a Medical Assisting program (Required)
Medical terminology (Required) and
Medical billing and coding (Preferred)

Work Experience

3+ years in medical setting (Required)

Certification

Certified Medical Assistant (Preferred)

Knowledge, Skills, & Abilities

Microsoft Office - Word, Excel and Outlook (Required proficiency)
Excellent written, verbal and interpersonal communication skills (Required proficiency)
Internet familiarity (Required proficiency)
Exceptional telephone etiquette (Required proficiency)
Strong customer service background (Required proficiency)
Knowledge and understanding of HIPAA (Required proficiency)
Medical terminology (Required proficiency)
Proficient with MS Office Suite. (Required proficiency)
Knowledge of health care pathways and patient education techniques, including high level patient satisfaction including on-call variability to meet patient and family needs. (Required proficiency)

Licenses and Certifications

Certified Medical Assistant (CMA) or Paramedic (Required) or
Licensed Practical Nurse (LPN), Ohio and/or Multi State Compact License (Required) and
Basic Life Support (BLS) and AED certified (Required Upon Hire)

Physical Demands

Standing Frequently
Walking Frequently
Sitting Rarely
Lifting Frequently up to 50 lbs
Carrying Frequently up to 50 lbs
Pushing Frequently up to 50 lbs
Pulling Frequently up to 50 lbs
Climbing Occasionally up to 50 lbs
Balancing Occasionally
Stooping Frequently
Kneeling Frequently
Crouching Frequently
Crawling Occasionally
Reaching Frequently
Handling Frequently
Grasping Frequently
Feeling Constantly
Talking Constantly
Hearing Constantly
Repetitive Motions Constantly
Eye/Hand/Foot Coordination Constantly

Travel Requirements

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