ESSENTIAL FUNCTIONS:
- Connects individuals to services and/or resources in tandem with the TANF program - provides support services in the areas of Life Skills, Child Activities, Mental Health and Medical Related Services
- Serves as the first point of contact for clients, family members, and others, providing a welcoming and professional demeanor
- Attends to appropriate requests of clients using exceptional customer service and client care
- Answers the main phone line; takes calls and forwards messages
- Supports in the referral management process, including processing of incoming referrals from internal and external parties to gather appropriate information, complete data entry into EMR, make initial contact with the client for scheduling in a timely manner, and closing the loop with the referring party; Additionally manages the referral tracking system and coordinates referrals with psychiatric care and/or other outside specialists
- Supports in creating and maintaining client files, verifies accuracy and completeness of all client data, runs reports for clinical staff to complete files for billing for both the file and EMR database
- Supports in management of data entry of clinician case reports into EMR for admittance and discharge
- Provides other administrative support to the lead
- Supports procurement of program supplies/equipment on behalf of the programs, coordinating with approved Infinite Healing Solutions vendors, Admin fiscal/operations staff
- Maintains supply inventory and orders supplies/tracks expenses
- Learns and supports in Front Office processes/procedures, maintaining documentation on all process changes and improvements
- Supports the office operating needs and changes with office space and serves as the point of contact for needs/questions of approved contracted vendors such as the landlord, office neighbors and cleaning company
- Supports in scheduling and participates in team meetings for administrative purposes, to take notes and coordinate projects with the larger team
- Organizes, manages, and communicates the schedule for community meetings and internal meetings in the conference room
- Provides complex, confidential, and specialized clerical and administrative activities in support of the program
- Follows accounting and recordkeeping policies and practices in assigned program
- Creates, maintains, and enters information accurately into databases and EHR system
- Conducts regular safety inspections and ensures all documentation logs are completed for safety equipment, PPE/OSHA in stock, utilized/completes safety documentation related to safety aspects
- Answers and creates professional emails daily, documents outreach to clients, and documents incoming referrals
- May provide input on administrative staff performance to their direct Supervisor/Manager
- Keeps reception area and office clean, sanitized, and presentable
- Conducts special projects as directed
- Other related duties as assigned
ORGANIZATIONAL RESPONSIBILITIES:
- Performs work in alignment with the Infinite Healing Solutions mission, vision, values
- Supports the organization’s commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals
- Strives to meet Program/Department goals and supports the organization’s strategic goal
- Adheres to the organization’s Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs
- Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes
- Attends required program/staff meetings and completes assigned training timely and satisfactorily
- Ensures that any required certifications and/or licenses are kept current and renewed in time
- Works independently as well as participates as a positive, collaborative team member
Performs other organizational duties as needed.
Pay: $24.00 - $28.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
