Bilingual Customer Service Representative / Front Desk CoordinatorJob Summary
American Hearing and Balance is a well-established, family-owned practice with multiple locations spanning across the Westside and South Bay. We are seeking a dedicated, reliable, and highly personable Bilingual Customer Service Representative / Front Desk Coordinator to join our team full-time. This position will be based out of either our Torrance or Long Beach office.
If you are a hardworking, positive professional who thrives in a patient-focused environment and speaks fluent Spanish, we would love to hear from you!
Key Responsibilities
As the first point of contact for our clients, you will play a crucial role in delivering exceptional customer support and keeping our daily office operations running smoothly. Your primary duties will include:
- Patient Coordination & Scheduling: Answering incoming phone calls, handling inquiries, and accurately managing appointment calendars.
- Bilingual Translation Support: Providing fluent English and Spanish translation for patients during phone calls, check-ins, and general correspondence.
- Administrative Tasks: Managing office files, scanning documents, data entry, and assisting with general clerical upkeep.
- Customer Care: Greeting visitors with a warm, friendly demeanor and ensuring a welcoming atmosphere for every patient.
Qualifications & Skills
- Language: Fluent in both Spanish and English (Mandatory) with excellent verbal and written communication skills.
- Attributes: Highly responsible, detail-oriented, energetic, and passionate about helping people.
- Technical Skills: Comfortable navigating basic computer systems, managing multi-line phone systems, and operating standard office equipment (scanners, printers, copiers).
- Experience: Previous experience in customer service, hospitality, front desk reception, or a medical/clinical office setting is a strong plus.
- Availability: Must be able to commit to a Full-Time schedule.
Benefits & Compensation
- Pay: Starting from $19.00 per hour
- Type: Full-time
- Growth: Comprehensive on-the-job training provided
- Culture: A supportive, collaborative, and friendly family business environment
Job Type: Full-time
Pay: From $19.00 per hour
Shift:
Work Location: In person
