Overview
Join our dynamic team as a Part-Time IT Technician and become a vital contributor to our technology support operations! This role offers an exciting opportunity to assist in maintaining and troubleshooting our IT infrastructure and ensuring seamless technology experiences for users. You'll work closely with our IT department to deliver exceptional technical support, manage hardware and software issues, and optimize network performance—all while gaining valuable hands-on experience in a fast-paced environment. If you're passionate about technology, eager to develop your skills, and thrive in a collaborative setting, this position is perfect for you!
Duties
- Provide technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems (Windows, macOS, Linux), and mobile devices.
- Troubleshoot and resolve equipment problems including desktops, laptops, printers, and network devices such as routers and switches.
- Assist with computer management tasks such as Active Directory account management, user access control, and group policy (GPO) implementation.
- Support network troubleshooting efforts involving TCP/IP protocols, DNS configuration, VPN connectivity, firewall settings, LAN/WAN issues, and network administration.
- Maintain and update customer support tickets using platforms like ServiceNow or Jira; document issues thoroughly and follow up on resolutions.
- Support IT infrastructure components including Windows Server environments, BMC Remedy ticketing system, SCCM for software deployment, Meraki networking equipment, and help desk operations.
- Collaborate with team members to perform routine equipment maintenance, hardware upgrades, and troubleshooting of computer hardware components.
- Assist in managing Active Directory accounts and permissions; support user onboarding/offboarding processes.
- Contribute to the continuous improvement of IT processes by analyzing recurring issues and suggesting solutions to enhance system reliability.
Experience
- Proven experience in technical support or help desk roles with a strong understanding of computer networking concepts such as TCP/IP, DNS, DHCP, VPNs, firewalls, and LAN/WAN configurations.
- Familiarity with operating systems including Windows (Windows 10/11), macOS, Linux distributions; experience supporting these environments is highly desirable.
- Hands-on knowledge of hardware troubleshooting for desktops, laptops, mobile devices, printers, and other peripherals.
- Experience managing help desk tickets through platforms like ServiceNow or Jira; excellent documentation skills are essential.
- Understanding of Active Directory management including user account creation/deletion and GPO application; experience with Microsoft Windows Server environments is a plus.
- Ability to diagnose network issues using analysis skills related to TCP/IP protocols and network administration tools such as SCCM or Meraki dashboards.
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users while providing exceptional customer service.
- Knowledge of security protocols including VPNs and firewalls; familiarity with network security best practices is advantageous.
Join us in delivering top-tier IT support that keeps our operations running smoothly! This part-time role offers an engaging environment where your technical expertise will make a real difference every day—helping users stay connected and productive while sharpening your skills in a supportive team setting!
Pay: From $35,000.00 per year
Work Location: In person
