Collections Supervisor
Cawley & Bergmann, INC
Jacksonville, FL
Cawley & Bergmann, INC is seeking an experienced and motivated Collections Supervisor to join our growing Jacksonville team. This role is ideal for a strong leader who thrives in a fast-paced call center environment and is passionate about coaching teams, driving production, and maintaining compliance standards.
The Collections Supervisor will oversee daily operations, support collector development, monitor performance metrics, and help build a high-performing and results-driven collections team.
If you are a motivated collections professional looking for long-term career growth with a rapidly expanding company, we encourage you to apply.
Responsibilities
- Supervise, motivate, and coach a team of collections representatives
- Monitor daily collection performance, call quality, and compliance standards
- Conduct side-by-side coaching, call reviews, and performance evaluations
- Develop and implement strategies to improve production and recovery results
- Review account performance, aging reports, and team metrics
- Handle escalated consumer concerns professionally and effectively
- Ensure compliance with FDCPA guidelines and company policies
- Support onboarding, training, and ongoing employee development
- Work closely with management to improve operational efficiency and team performance
- Maintain a positive, high-energy, and performance-driven team culture
Qualifications
- Minimum 4 years of consumer collections experience required
- Minimum 1–2 years of collections supervisory or management experience required
- Strong understanding of FDCPA compliance and consumer collections operations
- Experience leading production-driven teams in a call center environment
- Strong leadership, communication, and coaching abilities
- Ability to motivate employees and improve team performance
- Comfortable analyzing reports, KPIs, and production metrics
- Proficient with Microsoft Office and collections software systems
- High school diploma required; college degree preferred
Why Join Cawley & Bergmann?
- Competitive salary plus bonus opportunities
- Growing company with advancement potential
- Professional and supportive work environment
- Opportunity to lead and develop a successful collections team
- High-energy and team-oriented culture
- Stable full-time position in Jacksonville, FL
- Ongoing leadership support and development opportunities
If you are ready to take the next step in your collections leadership career and join a company focused on growth, performance, and development, we would love to hear from you.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- How many years of consumer collections experience do you have?
- How many years of supervisory or management experience do you have in a collections environment?
- Have you managed collectors in a call center environment?
- What types of accounts have you worked with?
- Have you conducted coaching sessions, call monitoring, or performance reviews for collectors?
- Which collections software platforms have you worked with?
- What is your desired salary range?
- Describe your leadership style and experience managing collections teams.
- Why are you interested in this Collections Supervisor opportunity?
Work Location: In person
