Job Summary
Join our team as an Assistant Manager, where your leadership, operational skills, and positive energy will drive store success and create memorable experiences for our guests! In this role, you will work alongside the Store Manager to lead shifts, oversee team performance, ensure top-tier customer service, and maintain high operational standards. We are looking for a reliable, hands-on leader who thrives in a fast-paced food service environment and is ready to take ownership of store excellence.
Key Responsibilities
- Shift Leadership: Supervise daily store operations, delegate tasks to team members, and ensure smooth workflow during peak and off-peak hours.
- Guest Experience: Lead by example in providing exceptional customer service, resolving guest concerns promptly, and maintaining a welcoming, fun atmosphere.
- Cash & POS Oversight: Manage register till counts, perform shift audits, handle cash drops, and troubleshoot basic POS/system issues.
- Store Excellence & Food Safety: Enforce strict health department standards, maintain sanitation protocols, monitor inventory temperatures, and ensure opening/closing checklists are completed thoroughly.
- Inventory & Station Management: Assist with stock control, restock stations, track waste, and prepare orders to ensure the shop is always fully supplied.
- Team Support & Training: Help train, coach, and mentor ice cream servers and cashiers to maintain high service speed, product quality, and upselling standards.
Requirements
- Age: Must be 22+ years old.
- Availability: Candidates must be flexible and available between (2pm -10pm), including weekends.
- Experience: 1+ years of supervisory or keyholder experience in food service, restaurant, or retail settings preferred.
- Skills: Strong communication, decision-making under pressure, basic math/cash-handling accuracy, and team leadership.
Benefits
- Flexible schedule
- Employee discount
Work Location: In person
Job Types: Full-time, Part-time
Pay: $21.00 per hour
Benefits:
Work Location: In person
