About TSE
TSE is a commercial and residential solar installation and service company operating in PA, NJ, DE, and MD. Our company has established a track record of technical execution and customer reliability over the course of its operations and is now making deliberate investments in operational infrastructure to support continued growth and service quality.
About the Role
TSE is seeking an experienced operations leader to assume direct responsibility for the performance of our field operations—including day-to-day leadership of our in-house installation team—and to drive measurable improvements across key operational processes. This is a senior role with broad scope: the successful candidate will manage people, own workflows, and build systems that support consistent execution in the field and sound reporting to leadership.
The role requires someone who is organized, direct, and capable of working effectively across functions—from field technicians to senior leadership. A preference for structured problem-solving, data-informed decisions, and accountability-driven management is essential.
Responsibilities:
Lead the In-House Installation Team
- Serve as the direct operational leader of TSE’s in-house installation crew, responsible for personnel management, scheduling, performance, and team accountability
- Coordinate installation activity with project management and sales to ensure jobs are properly resourced and executed on schedule
- Establish and enforce field standards for safety, workmanship, documentation, and customer conduct
- Identify staffing needs, participate in hiring decisions, and develop crew capabilities over time
- Serve as the primary point of escalation for field-level issues requiring management resolution
Operational Process Improvement
- Identify process deficiencies across field operations, scheduling, documentation, and customer communication; develop and implement corrective measures
- Apply structured improvement methodologies (DMAIC, Lean, or equivalent) to drive durable operational changes
- Develop and maintain performance dashboards that provide leadership with clear, actionable visibility into field activity and key metrics
- Conduct a regular operational review with senior leadership to report on initiatives, outcomes, and open issues
Field Service Operations
- Manage the installation and service calendar to maintain scheduling accuracy and appropriate crew utilization
- Develop standardized field procedures, checklists, and reference guides for technicians covering scheduling, job documentation, issue escalation, and customer interaction
- Build and maintain a technical knowledge base accessible to field staff
- Implement structured customer communication protocols for appointment confirmation, job status, and post-completion follow-up
- Monitor service performance and customer satisfaction data; report trends and recommend corrective action
Services Business Development
- Partner with leadership to develop a structured services program targeting TSE’s existing installed customer base
- Define how system performance data is communicated to customers in a clear and credible format
- Identify service opportunities and route qualified leads to the sales team
Qualifications
- 5+ years of experience in operations management, with direct responsibility for field or service teams
- Demonstrated experience managing and developing hourly or trade-based field employees
- Proficiency with structured process improvement frameworks (DMAIC, Lean, Six Sigma); formal certification is a plus
- Ability to interpret operational data and translate findings into clear, actionable recommendations
- Strong communication skills; equally effective with field crews and executive leadership
- Disciplined project management habits with the ability to manage multiple concurrent priorities
- Experience with field service management or project management software
- Background in solar, construction, or skilled trades is an advantage; industry knowledge can be developed for the right candidate
First 90 Days
Days 1–30 — Assessment
- Meet with department leads and shadow field operations to develop a working understanding of current processes, workflows, and team dynamics
- Review existing documentation, performance data, and customer feedback
- Identify initial observations regarding process gaps and operational risks
Days 31–60 — Planning
- Present findings and a prioritized improvement agenda to senior leadership
- Draft initial project charters for the highest-priority operational initiatives
- Assume active management of the installation team schedule and day-to-day field coordination
Days 61–90 — Execution
- Launch the first improvement initiative and establish measurable baseline and tracking
- Deliver an initial operational dashboard to leadership
- Present a proposal for the structure and scope of the TSE Services program
Compensation & Benefits
Salary & Bonus
- Base Salary: $90,000–$115,000 per year, commensurate with experience
- Performance Bonus: 8–12% of base salary, tied to individual and company performance metrics
Health & Wellness
- Medical insurance — TSE covers 100% of the employee monthly premium
- Vision coverage
- FSA or HSA option
Time Off
- 10-15 days PTO per year
- 10 paid federal holidays
- Separate paid sick leave
Financial
- 401(k) with company match
Professional Development
- $1,500–$2,500 annual budget for certifications, training, and professional development
- Company support for Six Sigma, Lean, and industry-relevant programs
Schedule
On-site, full-time position; flexible start and end times based on operational needs
Pay: $90,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
