Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
Customer Service and Presentation:
As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY
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Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
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Sets the example for the team o the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
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Keeps the team members engaged in their duties.
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Strive for high customer review ratings!
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ENJOY your team! GROW your team! And PLAY to your fullest potential
Financial Administrative:
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Manages groomers including quality control of work, safety, schedules, and client records
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Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
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Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
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Develops team in up-selling and using dog evaluations to grow revenue
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Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues
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Work with team to assure our Quality of Care sets the standards for dog care
Team Management:
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Creates staffing schedule and helps monitor daily schedules
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Maintains optimum staffing and development with all employees
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Leads by example by coaching all on contributing to a positive team-oriented culture
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Delivers written performance reviews and gives employees positive acknowledgment when due!
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Help coach the staff on our Dogtopia-isms
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The Rules by which we, as DOGTOPIANS live by are:
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We LOVE life unconditionally like a dog.
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We STAY loyal to our pack.
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We CHASE the absolute highest standards of safety.
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We PLAY to our fullest potential.
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We TREAT every day like it’s the Most Exciting Day Ever!
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Onboard all employees and insure each employee has the correct amount of training
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Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
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Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
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Inventory Management of cleaning, dog and First aid supplies.
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Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
Benefits:
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It’s always bring your dog to work day!
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Education in basic dog obedience and training
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Fun, Dynamic team culture
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Career progression based on performance
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Additional certification programs are available
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Competitive wages with flexibility in scheduling
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Paid time off, medical benefits, and company incentives
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Dental insurance
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Vision insurance
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Referral program
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Employee discount
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Pet rider program
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Other
Required Skills/Abilities:
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Strong supervisory and delegation skills.
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Excellent verbal and written communication skills.
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Excellent interpersonal skills for internal and external customers.
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Excellent sales and customer service skills.
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Thorough understanding of principles and methods used to promote, display, and sell products and services.
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Excellent organizational skills and attention to detail.
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Strong business acumen skills -analytical and problem-solving skills.
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Ability to function well in a high-paced and at times stressful environment.
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Committed to the success of the team and not just as an individual.
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Proficient with Microsoft Office Suite or related software and POS systems.
Education and Experience:
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High school diploma or equivalent.
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At least three years of experience managing others and overseeing all areas of business.
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Franchise experience a plus
Physical Requirements:
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Prolonged periods of standing, walking and moving around the playrooms.
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Must be able to lift up to 50 pounds at times.
Other Requirements:
