JOB DESCRIPTION
TITLE: Service Manager
DEPARTMENT: Food and Beverage Operations
REPORTING TO: General Manager
POSITION SUMMARY: The Service Manager is responsible for delivering the expected Member and Guest experience and meeting/exceeding established performance metrics by operating all F&B service functions according to Club policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES
Member Experience
- Club Ambassador: Maintain active and positive involvement with all Members. Ensure that all food service related Members and Guests experiences and outside function reflect favorably on the club.
- Operational Execution: Provide Members and banquet/event guests a great experience by ensuring that all food and beverage service team members deliver high-quality service in every transaction or interaction with Members.
- Detail Management: Provide Members/Outside functions and employees an inviting and safe environment by ensuring all routine cleaning, preventative maintenance, repair work and safety processes are appropriate and completed expeditiously in all food and beverage service areas. Monitor and report any repair and maintenance deficiencies to the General Manager.
People
- Training and Development: Ensure all employees are properly trained and/or certified to successfully perform their duties. Work with the General Manager to identify high-potential employees.
- Staffing: Ensure service team members are properly staffed to meet Member and Guest demand.
- Time Management: Efficient schedule and utilize staff members to maximize service while controlling operational costs. Assign downtime duties and establish an efficient day-to-day routine for operations.
Processes & Procedures
- Operational Execution: Ensure the department delivers a service level consistent with the image and reputation of like private country clubs. Ensure food is properly presented, and served professionally in a clean, safe and inviting atmosphere. Additionally, shall have the responsibility for the setup and service execution for all food and beverage related to all outside events.
- Inventory Management: Under the direction of the General Manager, order, monitor and inventory all beer, spirits and soft beverages associated with club operations.
Tools and Technology
- Current: Ensure available tools and technologies are current and being used consistently.
- Future: Keep current with and recommend new tools and technologies that could improve Member and Guest experience and operational execution.
PERFORMANCE METRICS
Overall Club
Member Satisfaction
Banquet/Special Event Retention
Departments
Service Ratings
Labor Levels
REQUIRED QUALIFICATIONS
Core Competencies
Customer Focus
Team Player
Drive / Energy
Results / Goal Oriented
Functional Skills
Industry Knowledge
Position Specific Competencies
Interpersonal Skills
Leadership/Impact
People Management Skills
Planning/Organizing Skills
Stress Tolerance
Minimum Education Level
Experience
- Three years experience as a supervisor in a fine dining establishment; Golf/Private Country Club, hospitality and/or service industry experience highly preferred
Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Must be able to lift up to 40 lbs. to waist height
- Frequent bending turning, kneeling and stooping
- Exposure to hot and cold temperatures
- Must be able to stand for extended periods
- Repetitive motion required including computer entry
- Must be able to operate a golf cart in a safe manner
- Normal vision and hearing ranges required
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Education:
- High school or equivalent (Preferred)
Experience:
- Restaurant Experience: 3 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
