The Operations Associate is responsible for maintaining the safe, clean, and efficient operation of all water-based amenities, facility systems, and general property functions. This role plays a critical behind-the-scenes part in ensuring exceptional guest experiences by supporting water temperature consistency, equipment performance, facility presentation, and timely response to operational needs throughout the property.
In addition to monitoring and maintaining core operational systems, this position assists departments with routine facility support tasks, responds to radio calls and guest-impact maintenance concerns, and helps address minor repair needs such as plumbing fixtures, room functionality issues, and general upkeep requests. The Operations Associate serves as a key operational support partner across departments to help maintain a safe, functional, and welcoming environment for guests and staff.
This position requires a detail-oriented, hands-on team member who takes pride in operational excellence, safety compliance, proactive maintenance, responsive service, and teamwork.
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Monitor and regulate water flow systems
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Communicate and coordinate with Front Desk staff regarding operational issues and guest needs to support smooth guest flow and minimize disruption to the guest experience
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Perform routine water temperature checks to ensure safety and guest comfort
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Test and maintain proper pH and chemical balance levels in compliance with state and local health regulations
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Record water chemistry readings and maintain accurate compliance logs
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Perform scheduled filter changes and system inspections
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Conduct regular backwashing procedures
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Troubleshoot minor pump, plumbing, or filtration issues and escalate when necessary
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Drain, clean, and refill soaking tubs according to operational schedule
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Maintain cleanliness and sanitation standards in accordance with health department regulations
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Geothermal Cave Cleaning
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Assist with general facility maintenance tasks as needed
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Support seasonal operational adjustments (e.g., peak tourism periods, weather-related shifts)
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Identify potential maintenance concerns and report proactively
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Maintain tools, equipment, and chemical storage areas in a clean, organized, and compliant condition in accordance with safety and storage procedures
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Assist in emergency response procedures when required
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Competitive hourly wage based on experience
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Health (50% of premium covered) & dental (Full time hourly employees eligible)
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Paid time off and holiday incentive pay
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Resort perks, including rooms and water amenities
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Opportunities for growth within a unique mountain resort setting
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High school diploma or equivalent
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Experience in aquatics, facilities maintenance, pool operations, or similar technical role preferred
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Working knowledge of water chemistry (pH, alkalinity, sanitizer levels) preferred
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Ability to perform physical tasks including lifting up to 50 lbs, bending, kneeling, and working in humid or mechanical environments
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Strong attention to detail and commitment to safety
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Ability to work independently and as part of a team
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Flexible availability, including days, nights, weekends and holidays
Physical Requirements
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Ability to stand, walk, bend, kneel, and lift up to 50 pounds
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Comfortable working in a physically active role and in varying temperatures, including indoor and outdoor spa environments
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Ability to work at high altitude in a mountain resort setting
Skills & Competencies
