Patient TransporterDay Shift (United States of America)
Job Title : Patient Transporter
FLSA Class : Hourly/Non-Exempt
Reporting Relationship : Security & Emergency Manager
We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
A MFB Hospital Patient Transporter, working individually and as part of a team, will provide transportation from acute care hospitals to Mary Free Bed Rehabilitation Hospital. They may also provide transportation from Mary Free Bed Rehabilitation Hospital for appointments or home post-graduation. The Hospital Patient Transporter will assist therapist by ensuring vehicle availability and be able to handle all emergency situations with confidence and controlled emotions.
Essential Job Responsibilities
Make eye contact and pleasantly greet each patient, visitor, and staff members; maintains a pleasant, friendly, and professional demeanor with all guests, client, staff members and coworkers to create favorable impressions
Drive company vehicles for outings and other hospital activities with staff or patients for both short and long-distance trips of up to three (3) hours each way while remaining alert and maintaining a high level of professionalism, situational awareness, and decision-making abilities.
Ability to use communication devices (phones, radios, etc.) in a clear, concise, and professional manner to meet and exceed the internal and external customer service expectations.
We’ll embrace all people by:
Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
Ability to work in inclement weather (hot, cold, rain, snow, etc.) for an entire shift. Note: Shifts will not be cancelled due to inclement weather and all employees will be required to attend their scheduled shifts and maintain a high quality of work despite weather conditions
Ability to speak, read and write standard English language; to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence
Preferred Job Qualifications
Physical Requirements for Essential Job Qualification
Remain in a stationary position: Majority
Traverse or move around work location: Majority
Operate or use department specific equipment : Majority
Ascend/Descend equipment or ladder : Majority
Position self to accomplish the Essential Functions of the role : None
Receive and communicate information and ideas for understanding: None
Transport, position, and/or exert force:
More than 100 pounds : _____
Other weight: Up to 100 ___ pounds 350
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [email protected] .
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
