Critter Wranglers Wildlife & Pest Control
15–16/hour +
Performance Bonuses & Commission Opportunities
Full-Time | In-Office Position
Are You the Person Who Can Keep a Busy Day Organized?
If you enjoy solving scheduling puzzles, keeping field employees moving and figuring things out when the plan suddenly changes, we want to talk to you.
Critter Wranglers is a fast-growing, family-owned pest and wildlife control company serving the Greater Knoxville area, and we're expanding our office team.
We're looking for a Scheduling & Dispatch Coordinator who can help keep our technicians' days organized, our customers informed and our schedule running efficiently.
Experience in pest or wildlife control is not required.
Experience coordinating people, appointments, routes or field employees is a definite plus.
What You'll Do
You'll work closely with our Office Manager, customer service team and field technicians to help coordinate daily operations.
Responsibilities include:
- Scheduling customer appointments and service visits
- Coordinating technician schedules
- Building efficient routes and minimizing unnecessary gaps and drive time
- Communicating schedule information with technicians
- Handling cancellations, reschedules and last-minute changes
- Finding solutions when the day's schedule doesn't go according to plan
- Communicating appointment information and changes to customers
- Answering incoming customer calls as part of the office team
- Entering detailed and accurate account notes
- Reviewing upcoming schedules and identifying potential problems
- Helping keep technicians' schedules productive
- Following up on open estimates and customer requests
- Explaining services and helping customers get scheduled
- Working with the rest of the office team wherever needed
We'd Especially Like to Meet You If You've Worked In:
- HVAC
- Plumbing
- Electrical services
- Restoration
- Landscaping or lawn care
- Pest control
- Wildlife control
- Property maintenance
- Transportation or delivery dispatch
- Towing
- Home services
- Any other field-service business
However, industry experience isn't required.
A strong scheduler from another industry may be exactly who we're looking for.
What Matters Most to Us
We're looking for someone who:
- Is extremely organized
- Can think several steps ahead
- Stays calm when plans change
- Is comfortable making decisions
- Communicates confidently with customers and technicians
- Has strong computer skills
- Pays attention to details
- Can manage several priorities simultaneously
- Takes ownership of problems and works toward solutions
- Is dependable and accountable
- Enjoys working as part of a close-knit team
Compensation & Benefits
- Starting pay: 15–16/hour
- Regular performance-based bonus opportunities
- Commission opportunities for new revenue generated
- Paid holidays
- One week paid vacation after one year
- Training provided
- Opportunities for advancement
- Supportive, small-team environment
- Stable, year-round industry
Why Join Critter Wranglers?
We're a local, family-owned company that's growing quickly.
Because our office team is small, this isn't a position where you'll simply receive a schedule and disappear into the background. You'll be an important part of keeping our entire field operation moving.
As the company grows, we want our people to grow with it.
If you're the person everyone relies on to keep things organized when the day gets hectic, we'd really like to meet you.
This is an in-office, non-remote position. Reliable transportation is required, and candidates must be able to pass a background check.
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- A technician has three appointments remaining for the day. One customer cancels, another calls asking for same-day service, and the technician tells you their current job is taking an hour longer than expected. Walk us through how you would reorganize the schedule and communicate with everyone involved.
Work Location: In person
