Company Overview
Coleman Equipment, Inc has been a leader in the construction equipment industry since 1940, serving the Greater Kansas City area with top-quality machinery from major brands. Our mission is to prioritize customer needs and provide exceptional service through fair dealings.
Summary
We are seeking a dedicated Customer Service Representative in Easton, Mo to join our parts team. This position will assist customer locate and purchase parts for their Construction, Agriculture, and turf equipment as well as assist service technicians acquire parts for repairs.
Customer Service Duties and Expectations
- Solve customer problems and keep customers on the job by assisting them in the store and on the phone in a friendly, courteous, timely manner; always considering accuracy in diagnosing customer needs, speed of order fulfillment and overall parts department activity.
- Keep customers on the job by recommending other options to keep him or her working, such as, rental machines, special tools, shop products and premium maintenance items.
- Solve customer problems by providing a certain level of technical expertise that not only gets the customer the correct part in a timely manner, but also makes suggestions.
- Help the team help our customers by keeping constant and consistent communication with the rest of the department(s) in order to keep team members informed of any issues and/or opportunities.
- Make customers and team members feel welcome and appreciated by maintaining the showroom, displays, parts work and stock areas for cleanliness and organization.
- Provide the customer with detailed estimates of the cost of needed and recommended parts.
- Keep the customer informed throughout the sales and order process of any changes in cost or time – always considering the customer’s needs for timely service.
- Collect appropriate money and/or complete the appropriate billing procedures for customer purchases following all company guidelines and pricing structures.
- Assist customers at the counter and on the phone with technical questions while keeping in mind the other priorities of the department.
- Maintain strong customer relationships and regularly update the customer information in the dealerships business system.
- Follow up on estimates and make outgoing calls to drive more business into the dealership.
Other Duties and Expectations
- Assist the department with inventory counts, stock management, order picking and shipping and other daily tasks and special projects.
- Attend company, department and vendor training sessions when assigned (some light travel may be required), and continually increase your expertise through online training systems and through technical bulletins
- Make recommendations to the team and management that will help serve customer better or make improvements to dealership facilities and processes.
- Enter data and update dealership databases as needed to provide better information to customers and team members.
Work Schedule:
will be a full-time employee working a minimum of 40 hours per week. The dealership is open from 7:30 AM to 5:00 PM Monday through Friday and 8:00 AM to 12:00 PM on Saturday
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Profit sharing
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
