Job Summary
A busy Medical practice is looking for a motivated and detail-oriented Full-Time Phone Room Scheduler to join our healthcare team. In this vital role, you will serve as the primary point of contact for patient scheduling, appointment coordination, and communication within the medical office.
We strive for an energetic approach to ensure smooth operations by efficiently managing appointment requests, verifying insurance information, and maintaining accurate medical records. The ideal candidate will possess strong computer skills, excellent phone etiquette, and a passion for delivering exceptional patient service.
Responsibilities
- Answer multi-line phone systems promptly and professionally, providing courteous assistance to patients, providers, and staff
- Schedule patient appointments accurately using our EHR and Practice Management systems
- Verify insurance coverage and perform insurance eligibility checks, including working knowledge of insurances the practice accepts/does not accept
- Review and update patient documentation, ensuring compliance with HIPAA regulations and maintaining confidentiality of health information
- Coordinate appointment reminders and reschedule as needed
- Support medical office management tasks such as filing, data entry, and maintaining organized medical records and billing documentation
- Utilize computer skills to navigate various systems efficiently while maintaining high levels of accuracy in documentation review
Job Requirements/Experience
- High school diploma or equivalent, required
- At least 2-3 years experience in a medical office setting or healthcare environment is highly preferred
- Knowledge of medical terminology, preferred
- Experience with insurance verification processes, preferred
- Strong clerical skills including filing, data entry, and managing multi-line phone systems
- Excellent customer service skills with a focus on patient service excellence in a fast-paced clinic environment
Benefits
We offer our Full-Time staff with a competitive salary and a great benefits package. As a member of our team, you will be eligible for the following benefits:
- Health, Dental, and Vision Insurance
- Paid Time off and Holiday pay
- 401(k) retirement savings plan
- Life, Accidental, and Cancer Insurance
- More benefits included, upon hire
Pay: $18.50 - $22.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
