Key Responsibilities:
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Mange field needs per work order assignments.
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Complete pool equipment repairs and installations (pumps, filters, heaters, automation, salt systems, etc.).
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Oversee jobs that involve other vendors (tile, mason, demo)
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Assist technicians on service standards, safety, and best practices.
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Plan, schedule, and communicate daily service workloads.
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Respond to escalated customer concerns and resolve service issues promptly.
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Conduct quality equipment inspections and filter cleans of bodies of water when needed.
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Coordinate with office staff on scheduling and service requests.
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Answer and complete emergency service calls after hours & weekends.
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Identify opportunities for upselling repairs, upgrades and remodels.
Physical & Work Requirements:
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Ability to work outdoors in varying weather conditions.
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Ability to lift up to 50 lbs and handle pool equipment and chemicals.
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Frequent walking, bending, kneeling, and standing.
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Occasional evenings, weekends, and on-call availability
Qualifications:
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High school diploma or equivalent (associate or bachelor’s degree preferred).
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3–5+ years of pool service, maintenance, or repair experience.
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1–3+ years of supervisory or management experience.
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Strong knowledge of pool chemistry, equipment, and service procedures.
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Ability to read and interpret service reports and water test results.
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Excellent leadership, communication, and customer service skills.
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Strong organizational and problem-solving abilities.
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Valid driver’s license and clean driving record.
Certifications: (Preferred/Required):
Must have RAIL license:
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Certified Pool Operator (CPO) or equivalent certification (required).
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APSP / PHTA certifications (a plus).
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OSHA safety training (preferred).
Compensation & Benefits:
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Competitive salary with performance incentives.
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Health, dental, and vision insurance.
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Paid time off and holidays.
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Company vehicle or vehicle allowance.
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Phone, tablet, or field technology provided.
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Opportunities for advancement.
