We are seeking a friendly, organized, and dependable Orthodontic Receptionist to join our team at The Wright Center for Orthodontics!
Company Overview
We are a patient-focused orthodontic practice that has been serving the Camarillo community for over 24 years. Our patients are at the heart of what we do. We strive to make our patients feel like family and ensure they feel welcomed, supported, and well taken care of throughout their entire orthodontic experience.
Summary
As the first point of contact for our patients and families, you will play an important role in creating a welcoming atmosphere, supporting efficient office operations, and helping us provide excellent patient care.
We are looking for someone who genuinely enjoys helping others, communicates well, pays close attention to detail, and takes pride in making sure patient questions, concerns, and requests are handled properly from start to finish. Our goal is to make every patient feel cared for, supported, and like part of our family throughout their experience with our office.
Duties
- Communicate with patients through our Sensei Patient Manager texting portal
- Handle patient questions, requests, and concerns with professionalism and courtesy, or relay them to the appropriate team member
- Ensure patient matters are properly communicated and followed through from start to finish
- Maintain an organized front desk area to support smooth daily operations
- Schedule and coordinate patient appointments effectively
- Warmly check patients in and out and assist with our self check-in iPad
- Collect and process patient payments
- Assist patients with FSA/HSA receipts, payment receipts, and supporting documentation
- Assist with general patient account questions
- Document patient communication accurately and complete necessary follow-up
- Utilize OrthoTrac for patient management, scheduling, account information, and record keeping
- Support the orthodontic team with administrative tasks as needed
- Assist with other team responsibilities when a team member is out of the office or additional support is needed
- Work collaboratively with the team to maintain a smooth office workflow
- Assist with limited back-office duties as needed, such as taking patient records and instrument sterilization, based on training and office needs
Requirements
- Friendly, professional, and dependable
- Strong communication, phone, and customer service skills
- Organized, detail-oriented, and able to multitask in a busy office
- Strong follow-through with patient questions and concerns
- Comfortable communicating with patients by phone, text, and in person
- Team-oriented and willing to help coworkers when needed
- Previous receptionist, dental, medical, or customer service experience preferred
OrthoTrac experience and bilingual English/Spanish are a plus.
If you are passionate about providing excellent customer service in a healthcare setting, we invite you to apply today and become part of our friendly team at The Wright Center for Orthodontics!
Pay: $19.00 - $22.00 per hour
Expected hours: 28.0 – 32.0 per week
Benefits:
- Employee discount
- On-the-job training
- Paid sick time
- Paid time off
Work Location: In person
