Manage an assigned portfolio of accounts and actively work to reduce delinquent balances.
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Contact customers regarding past-due invoices and secure timely payment.
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Provide professional customer service while addressing collection questions and account concerns.
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Negotiate payment arrangements and payment plans within established guidelines.
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Process and review account adjustments with appropriate management approval.
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Research and resolve discrepancies, short payments, deductions, and misapplied payments.
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Partner with internal departments to investigate and resolve customer disputes.
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Maintain accurate documentation of collection activities, payment commitments, disputes, and account status.
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Accept and process customer payments on applicable accounts.
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Monitor aging and prioritize collection activity based on account risk and delinquency.
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Recommend severely delinquent accounts for placement with outside collection agencies when appropriate.
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Identify opportunities to improve collection processes and procedures.
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Escalate complex account issues to management as needed.
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Perform additional Credit & Collections responsibilities as assigned.
Commercial/B2B collections experience is a strong plus.
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Experience managing customer accounts, past-due balances, or payment disputes preferred.
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Basic proficiency with Microsoft Office applications.
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General understanding of applicable credit and collection laws and regulations.
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Strong verbal and written communication skills.
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Effective negotiation and conflict-resolution abilities.
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Strong organizational and time-management skills.
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Ability to research account activity and resolve discrepancies.
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High degree of integrity with the ability to maintain confidentiality when handling sensitive financial information.
