Our client is looking for a Call Center Representative to join their Support & Services team. This is a contract-to-hire opportunity offering $16-18/hour (DOE) with strong potential for long-term career growth and advancement throughout the organization.
Pay: $16.00-$18.00/hour
Position Type: Contract-to-hire with long-term growth potential
Career Growth: Strong opportunities for advancement both within the call center and in other areas of the organization
Schedule: Monday-Friday, 8:00 AM-4:00 PM, 37.5-hour work week with unpaid 30-minute lunch plus two paid 10-minute breaks daily
Work Site Requirements: Full onsite training Monday-Friday for approximately 3 months. After successful completion of training, employees can transition to a hybrid schedule with 2 days onsite and 3 days remote each week
Responsibilities:
Serve as the primary point of contact for taxpayers and business owners, providing exceptional customer service over the phone
Handle inbound calls related to account inquiries, tax collections, and general compliance questions
Respond to customer inquiries received through email and other digital channels
Conduct outbound follow-up calls for account verification and customer support
Accurately document customer interactions and update account information within internal systems
Learn and follow department procedures, security protocols, and compliance requirements
Stay informed on process updates and participate in ongoing training programs
Meet individual and team performance goals in a fast-paced call center environment
Qualifications:
High school diploma or GED required
Previous call center or high-volume customer service experience preferred
Open to recent graduates with strong customer service experience and a willingness to learn
Strong verbal and written communication skills
Ability to navigate multiple computer systems and applications simultaneously
Excellent problem-solving, organizational, and time management skills
Comfortable working in a metrics-driven environment
Bilingual English/Spanish candidates are encouraged to apply
TalentMatch ®
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