We are seeking a detail-oriented and dependable Warranty Administrator / Administrative Assistant to support our Service Department. This position specializes in preparing, submitting, tracking, and reconciling warranty claims while providing day-to-day administrative support to the service team.
The ideal candidate is highly organized, comfortable working with deadlines, and able to review repair documentation for accuracy and completeness. Experience with automotive, heavy equipment, agricultural equipment, powersports, or a similar service environment is preferred.
Responsibilities
- Prepare and submit warranty claims accurately and within manufacturer deadlines
- Review repair orders, technician notes, labor times, parts usage, and supporting documentation
- Ensure claims comply with manufacturer policies and warranty requirements
- Track submitted claims and follow up on pending, rejected, or unpaid claims
- Correct and resubmit claims when additional information is required
- Reconcile warranty payments, credits, and chargebacks
- Maintain organized warranty records and supporting documentation
- Communicate with manufacturers, service advisors, technicians, parts personnel, and management
- Assist with repair-order processing, data entry, filing, phone calls, and other administrative duties
- Help identify documentation issues and improve warranty submission procedures
- Protect confidential customer and company information
Qualifications
- Previous warranty administration, service writing, claims processing, or service-department experience preferred
- Strong attention to detail and commitment to accuracy
- Excellent organizational and time-management skills
- Ability to manage multiple claims and deadlines
- Strong written and verbal communication skills
- Comfortable working with computers, email, spreadsheets, and dealership or service-management software
- Ability to read and interpret repair orders, technician notes, and warranty guidelines
- Dependable, professional, and able to work independently
- High school diploma or equivalent required
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
