Patient Care Coordinator
About the role:
At our practice, the cornerstone of clinical excellence is established well in advance of the patient's clinical encounter. This position is designed for a professional who derives fulfillment from serving others, excels within a high-velocity environment, and is committed to curating a sophisticated and seamless patient experience. As a Patient Care Coordinator, you will assume a pivotal role encompassing both the administrative and clinical facets of our operations, ensuring that every patient engagement is conducted with efficiency, decorum, and positive outcomes.
Key mandates include the management of complex appointment scheduling, the verification of comprehensive insurance benefits, and the coordination of multifaceted patient communications. In addition, you will facilitate preliminary diagnostic vision assessments, provide expert education regarding contact lens protocols, and support clinicians in maintaining an optimized operational workflow.
While prior experience in ophthalmology or optometry is advantageous, it is not a prerequisite. We offer an intensive, structured orientation program and remain steadfast in our commitment to fostering the professional advancement of motivated individuals within this capacity.
Why join us
- Engaging in purposeful work dedicated to the preservation and enhancement of patient visual health.
- Participation in a highly collaborative and sophisticated professional ecosystem.
- Access to exhaustive, remunerated professional development and training.
- Prospects for significant career progression and specialized skill acquisition.
- A multifaceted mandate synthesizing concierge-level service, administrative oversight, and clinical assistance.
Primary Responsibilities
- Facilitate a professional reception for patients, ensuring an exemplary initial representation of the practice.
- Authenticate patient identification and oversee the administrative protocols for intake and discharge.
- Manage high-volume telephonic communications and adjudicate routine inquiries with professional dispatch.
- Orchestrate complex scheduling to ensure the optimization of patient throughput and clinic resources.
- Administer strategic patient engagement and retention initiatives, including recall and reminder systems.
- Execute the collection of co-payments, deductibles, and other outstanding financial liabilities.
- Contribute to meticulous daily fiscal balancing and reconciliation operations.
- Conduct foundational ophthalmic diagnostics, including autorefraction, non-contact tonometry, and advanced retinal imaging.
- Deconstruct complex testing procedures for patients to mitigate anxiety and enhance the clinical experience.
- Assist in the preparation of clinical prescriptions and the execution of administrative directives.
Minimum Qualifications:
- Possession of a high school diploma or recognized equivalent or 10 years of customer service-related work experience.
- Proficient computer literacy and the aptitude to master specialized healthcare software architectures.
- The capacity to manage concurrent priorities with composure within a high-pressure environment.
- A profound commitment to the delivery of distinguished patient service.
Additional Qualification (Not required)
- Demonstrated history in high-end hospitality, concierge service, retail management, or healthcare.
- Prior professional tenure within a medical, optometric, or ophthalmic clinical environment.
- While prior experience in the ophthalmic field is welcomed, it remains secondary to a candidate's potential. We provide comprehensive pedagogical support for all clinical and administrative mandates.
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Paid training
- Professional development assistance
- Retirement plan
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
