Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Job Duties:
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Fields internal and external customer inquiries to the Service Department
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Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
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Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
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Maintains Service Department filing and records
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Updates customer profiles using equipment, hours, or other information from the customer work orders
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Maintains accessories and supplies and prepares replacement orders
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May prepare Service Technician efficiency reports
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May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
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And other duties as assigned
Job Requirements:
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Basic knowledge of accounting practices
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Ability to use standard desktop load applications such as Microsoft Office and internet functions
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Knowledge of office procedures
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General understanding of mechanical/technical terms is preferred
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High School Diploma or equivalent experience
Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.
Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer
All positions require pre-employment screening.
Must be authorized to work in the United States.
