JOB
Applications will be reviewed as they are received and selected candidates will be contacted for further testing.
Position Summary
Under the direction of the Communications Watch Supervisor, receive and respond to incoming emergency and non-emergency calls and dispatch appropriate police, fire, ambulance or other emergency medical service (EMS) response units; assist the public by providing a variety of information; perform a variety of clerical support duties for the department. EXAMPLE OF DUTIES • Receive and respond to incoming telephone emergency and non-emergency calls; prioritize calls and dispatch appropriate police, fire, ambulance or emergency medical service (EMS) units.
- Continuously analyze available information and monitor unit and police officer status to assure maximum safety in emergency responses; assure cover officer is notified and secured.
- Evaluate requests for emergency services and quickly obtain as much information from the caller as possible; take appropriate action to assure successful completion of the requested or required service.
- Assist the public by providing a variety of information; greet and assist the public at the front counter; operate telephone system, answer business lines and transfer calls to appropriate location or personnel; as necessary provide emergency medical dispatch instructions over the phone.
- Prepare, post and maintain a variety of police reports, reports and other documentation.
- Operate personal computers to input and retrieve data; review, post and purge files and records for processing according to established procedures.
- Obtain police records for officers, court officials, citizens and agencies as requested; provide appropriate referrals and assistance to public and other agencies; accumulate and distribute records and reports in accordance with department policy and state public information laws.
- Operate a variety of equipment such as personal computers, alarm and surveillance monitors, dictation system, telephone, two-way radio, fax machine and copy machine.
- Operate a variety of software programs to include records management, computer aided dispatch (CAD), mapping, ILETS/NCIC, radio, etc.
- Perform related duties as assigned. SUPPLEMENTAL INFORMATION WORKING CONDITIONS:
Emergency communications center environment; subject to late night and early morning hours and rotating shifts to include holidays and weekends. Physical activities include dexterity of hands and fingers to operate computer equipment, sitting and standing for extended periods of time, hearing and speaking ability to receive and communicate information, climbing stairs, and reaching, pushing and pulling to maintain files.
Incumbents are exposed to anxious, suicidal, intoxicated, angry, hostile or abusive individuals and must attend and respond to phone system during shift.
