This Isn’t Just a Front Desk Job. It’s a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported.
Whether a patient is calling for the first time or checking in for their tenth visit, you're the voice who makes them feel welcomed, remembered, and supported.
At Chesterton Physical Therapy, that voice could be yours.
We’re looking for a Patient Care Coordinator who brings warmth, focus, and energy to every interaction. Someone who doesn’t just schedule appointments, but creates calm in the middle of a fast-paced day. Someone who doesn’t just answer phones, but becomes the reason patients stay consistent and committed to their care.
This role is not about punching the clock. It is about being the heartbeat of a clinic that believes in people-first care, strong communication, and a team that supports each other every day.
If you are organized, quick to learn, and thrive in an environment where no two days look the same, keep reading.
Why This Role Matters
You are the first impression. And the lasting one.
From that first nervous call to the final check-out, you guide patients through every step of their experience. You are the person who explains what happens next, keeps things running smoothly, and makes people feel like they are in the right place.
Our clinic is built on a family environment, high energy, and a patients-first culture. We move fast, support each other, and take pride in creating a space where both patients and team members feel taken care of.
If you love solving problems, staying organized, and being part of a team that genuinely enjoys working together, you will fit right in.
What You’ll Do
New Patient Conversions and Scheduling
- Convert incoming calls, referrals, and inquiries into scheduled evaluations
- Respond quickly and professionally to phone and email leads
- Build and maintain a strong, consistent daily schedule
- Follow up with patients to ensure attendance and plan of care completion
Insurance and Financial Coordination
- Verify insurance benefits and obtain authorizations
- Explain coverage, copays, and deductibles clearly and confidently
- Collect payments at check-in and check-out with professionalism
Case Management and Data Accuracy
- Accurately enter and update patient information in the EMR
- Maintain organized and complete electronic charts
- Communicate updates with referring providers and case managers as needed
Front Office Operations
- Greet and check in patients with warmth and efficiency
- Keep the front desk organized and running smoothly throughout the day
- Communicate with the clinical team to keep schedules on track
- Assist with both front and back office responsibilities as needed, including tech support tasks
You’re a Great Fit If You
- Have 1 to 2 years of front desk or healthcare admin experience
- Are confident on the phone and communicate clearly and professionally
- Have experience with scheduling, payment collection, and EMR systems
- Are comfortable multitasking in a fast-paced environment
- Are organized, detail-oriented, and proactive
- Have a growth mindset and are willing to learn new responsibilities
- Enjoy being part of a team and contributing wherever needed
What’s In It for You
- Pay: $14 to $15 per hour, with flexibility for the right candidate
- Schedule: Full-time, 8-hour shifts
- Monday to Thursday: 8:00 AM to 6:00 PM
- Friday: 8:00 AM to 5:00 PM
Perks and Benefits
- 401(k)
- Health, Dental, and Vision Insurance
- Paid Time Off
- Employee Discounts
- Company Parties and Team Events
- Free Food and Snacks
- Opportunities for Advancement
- Supportive, team-driven environment
Why Join Chesterton Physical Therapy
We are not corporate. We are personal.
At Chesterton Physical Therapy, we believe the front desk is not just administrative support. It is a core part of the patient experience. That is why we invest in the people in this role and give them the tools and support to succeed.
You will be part of a high-energy, fast-paced clinic that values work-life balance, teamwork, and creating a positive environment every day.
This is a place where your effort is noticed, your role matters, and your growth is supported.
Apply Today
We are actively interviewing and looking to move quickly.
If you want a role where you can make an impact, grow your skills, and be part of a team that truly supports each other, we want to meet you.
Apply today and let’s talk.
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Application Question(s):
- How many years of front desk or Patient Care Coordinator experience do you have in a healthcare setting?
- Do you have experience with EMR systems and billing processes?
- Do you have experience with insurance verification and collecting copays?
- Do you have experience converting patient inquiries into scheduled evaluations? Please describe.
- Are you willing to undergo training to improve lead conversion and scheduling performance?
Work Location: In person
