MAC OSX Support Technician
Work location: Sunnyvale, CA (onsite, 5 days/week)
Duration of Assignment: 6+ Months
W2 Only Position
Interview Schedule: Telephone followed by a Video Interview
JOB DESCRIPTION:
The IT Support Technician will be responsible for addressing on-site service requests, as well as remote technical support and troubleshooting.
- Provide onsite IT support.
- Provide remote technical support for employees worldwide (primarily in North America).
- Maintain and troubleshoot AV equipment within the Sunnyvale office (TVs, cameras, speakers, microphone, etc.).
- Serve as a backup for ad-hoc support for San Francisco office.
- Troubleshoot and resolve technical issues including but not limited to: workstations, docks, network connectivity, line of business applications, password resets, software application license and access requests, and account provisioning in Google/Okta/JumpCloud, Jira/ServiceNow.
- Assists with the installation, configuration, and ongoing usability of laptop and desktop computers, peripheral equipment, and software within established standards and guidelines.
- Assist with on-site related events which will involve, but not limited to: setting up content on televisions or digital signage, moving equipment from one location to another, providing equipment to end users, etc.
- Provide full support for onboarding and offboarding workflows, ensuring adherence to established processes and a seamless experience.
- Responsible for documenting solutions to problems and developing end-user guidelines.
- Oversight and upkeep of IT asset management tools (Oomnitza).
- Assisting with IT Department projects that include computer forensic backups, IT hardware e-waste initiatives, hardware refresh initiatives, and more.
- Identify trends in IT issues and proactively address root causes.
- Ensure adherence to global and local IT processes and best practices.
- Other duties may be added as defined.
What We’re Looking For
- Minimum of 3 to 5 years of IT Support experience.
- Reliable Transportation - Training will be conducted out of the San Francisco office for the first week or two.
- Experience in the following technologies: Mac OSX, Windows, Okta, Google Workspace, Microsoft Office, Zoom, Slack.
- Familiarity with ITSM/ticketing systems (Jira, ServiceNow, etc.).
- Advanced understanding of macOS environments. (Required). Environment is 95% MAC.
- Advanced troubleshooting for hardware, software, and networking issues.
- Strong communication skills for working with technical and non-technical employees.
- Ability to explain complex technical issues in simple terms.
- Effective time management and prioritization of workload.
- Customer service mindset with a proactive approach to user support.
- Ability to work independently and make informed decisions under pressure.
Job Type: Contract
Pay: $33.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Are you able to work onsite in Sunnyvale, CA?
- Do you have advanced proficiency with MAC OSX, capable of supporting an environment that is 95% MAC?
Experience:
- IT support: 4 years (Required)
- Mac OSX: 4 years (Required)
- Jira: 3 years (Required)
- Google Workspace: 3 years (Preferred)
- Microsoft Office: 4 years (Required)
- OKTA: 2 years (Required)
- Collaboration Tools: 4 years (Required)
- AV Equipment: 4 years (Required)
Work Location: In person
