Description:
POSITION SUMMARY
The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages made to our standards in a timely manner.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
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Maintain proper grooming and uniform standards
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Deliver genuine hospitality to and establish emotional connections with our guests
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Contribute to the overall teamwork and success of the restaurant
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Communicate effectively with guests and team members
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Determine guests needs while making the appropriate recommendations and offerings to enhance the dining experience
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Presents the best we have to offer, never selling the guest anything
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Prepares drink orders for guests and servers according to recipes in a timely manner
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Execute beverage tray service Answer guest questions regarding food and beverage offerings
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Adhere to all alcohol awareness procedures
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Handle guest complaints professionally and alert a manager immediately
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Process payments and handle cash professionally and accurately
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Communicate with managers and hosts regarding table availability and key table updates
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Follow up with guests about their meal and dining experience to ensure great guest satisfaction
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Maintain a high level of cleanliness and sanitation
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Demonstrate professional and gracious demeanor at all times
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Perform all opening, running, and closing duties accurately
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Perform any job function requested by the management team
POSITION QUALIFICATIONS
Competency Statement(s)
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Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
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Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
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Communication – Listens to others and communicates in an effective manner
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Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
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Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
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Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
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Problem Solving – Resolves difficult or complicated challenges
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Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables
Requirements:
SKILLS & ABILITIES
Education: High School; able to communicate (speak, read, and write) in English
Experience: Previous hospitality experience is preferred
Computer Skills: Experience using a Point of Sale (POS) system
Certificates & Licenses: N/A
Other Requirements: Must meet the local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time
