**Position Overview**
We are excited to announce the opening for a Practice Manager, a vital leadership role within our esteemed veterinary hospital. Our Practice Manager will collaborate closely with our talented Veterinarians to ensure smooth and profitable operations that prioritize outstanding patient care and exceptional customer service. This position is a unique opportunity to shape a supportive and collaborative atmosphere while strategically driving revenue and managing costs.
**Position Reports To**
Practice Owner
**Education/Experience/Skills**
We are looking for an enthusiastic and experienced candidate who meets the following qualifications:
- Ideally, you are a Certified Veterinary Practice Manager with at least 6 years of management experience, or you have over 6 years of veterinary experience to bring to our team.
- A strong foundation in veterinary medicine is essential to foster effective communication with our doctors and staff, ensuring high-quality care for our beloved animal patients.
- Your leadership and management skills should shine through in your decision-making, problem-solving, and conflict resolution abilities.
- You are proficient in managing budgets, analyzing financial reports, and identifying opportunities for cost optimization that contribute to our financial health.
- A solid understanding of inventory management principles is a plus, as is proficiency with the latest veterinary management technology.
- We value critical thinking and innovative problem-solving, especially under pressure, so a knack for creative solutions will be a key asset.
- An empathetic listener and effective communicator, you thrive in team environments and remain calm under varied and sometimes challenging conditions.
**Position Responsibilities**
In this exciting role, you will:
- Develop and lead our dedicated hospital teams—veterinarians, technicians, assistants, and receptionists—fostering a culture of trust and collaboration.
- Build strong relationships within the teams, ensuring accountability and a thriving cross-functional environment.
- Be the guiding force in understanding, implementing, and communicating all company policies and procedures, while promoting opportunities for growth within the team.
- Oversee daily hospital operations, executing strategic plans, managing staff, ensuring high-quality veterinary care, and effectively coordinating relief coverage.
- Take charge of accounts receivable, managing both client and employee accounts for smooth financial operations.
- Ensure accurate management of receptionists' end-of-day reconciliations, cash, and credit card payments, along with timecard processing for payroll.
- Balance the well-being of the hospital team with the overarching goals of the organization.
- Collaborate with upper management to scale and implement efficient processes.
- Utilize your business acumen to track financial goals and budgets, generating comprehensive financial reports that analyze the hospital's performance and profitability.
- Support our Inventory & Pharmacy Manager with industry price comparisons, ordering, and vendor relationships to streamline our inventory processes.
- Play a key role in human resources by hiring and onboarding new staff, conducting performance evaluations, and providing training and development opportunities that empower our team.
- Ensure our clinic's facilities are always well-maintained, coordinating repairs and maintenance as needed.
- Establish internal operating procedures that guarantee the accuracy and completeness of veterinary records and compliance with best practices.
- Stay vigilant in maintaining compliance with regulatory agencies and laws, developing appropriate procedures to meet these standards.
- Identify and implement strategies that allow all teammates to excel in their roles and contribute to a positive workplace culture.
- Review and analyze staffing plans, promoting effective use of staff while remaining mindful of labor costs and profitability.
- Handle customer relations with empathy and fairness, actively seeking feedback to enhance overall client satisfaction.
- Foster a culture of continuous learning, improvement, and excellence, ensuring our team remains at the forefront of veterinary care.
Please note that some responsibilities may be added or adjusted as necessary to ensure the safety and well-being of our patients. Join us in shaping a thriving veterinary practice where quality care, teamwork, and compassion are at the core of everything we do!
Job Type: Full-time
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Experience:
- Veterinary Practice Management: 6 years (Required)
- Management: 6 years (Preferred)
Shift availability:
Work Location: In person
