Retail Sales & Customer Service Associate
Eneslow Pedorthic Enterprises – Manhattan, NY 10021
Eneslow is seeking a dependable, personable sales and customer service associate to help customers find comfortable, supportive footwear, orthotics, and appropriate pedorthic solutions.
Responsibilities
- Greet customers promptly and provide attentive, professional service.
- Ask questions to understand each customer’s footwear needs, preferences, fit concerns, and intended use.
- Recommend appropriate footwear, accessories, orthotics, and related products.
- Measure customers’ feet and help evaluate shoe fit.
- Explain product features and basic pedorthic benefits clearly and honestly.
- Build relationships with customers and encourage repeat business.
- Process purchases, returns, exchanges, and payments accurately.
- Answer telephone calls and assist with customer questions.
- Keep displays, shelves, stock areas, and the sales floor organized.
- Retrieve, restock, and properly return merchandise to the correct location.
- Assist with inventory counts, shipments, merchandising, and general store operations.
- Work cooperatively with management, sales staff, and pedorthic staff.
Qualifications
- Previous retail sales, customer service, footwear, pedorthic, orthotic, apparel, or medical-product experience is preferred.
- Strong communication and listening skills.
- Comfortable starting conversations and making product recommendations.
- Patient and respectful when working with older adults and customers who may have foot discomfort, mobility limitations, medical conditions, or special fitting needs.
- Dependable, punctual, and professional.
- Able to learn product information, footwear-fitting techniques, and basic pedorthic concepts.
- Able to use a point-of-sale system and perform basic computer tasks.
- Available to work a flexible retail schedule, including [Saturdays, Sundays, evenings, or holidays as applicable].
Pay: $17.00 - $27.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
