Title of Position: Front Desk
Position Summary: To ensure the patients and other visitors have a pleasant, satisfying and courteous experience with the center, via telephone or in person.
Responsibilities:
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Greeting patients and visitors when they enter the center.
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Answer telephones promptly and professionally.
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Schedules primary care visits and other appointments accordingly.
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Verify patient insurance information, per plan policy.
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Collects and logs co-payments and payments received for medical services rendered and submit it with receipt to the Center Managers or designee.
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Contacts patients one day, prior to scheduled appointment to verify upcoming appointments.
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Initiates new patient process by scanning insurance membership card, picture Identification and any other documentation such as Medicare or Medicaid.
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Maintains professional conduct and appearance at all times.
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Arranges patient transportation for patients in need, to facilitate appointments with their Primary care physician or any other appointments.
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Safeguard patient privacy and confidentiality.
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Proficient in EMR and Patterson Software
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Performs other assigned duties as directed by the Manager.
Qualifications:
High school graduate or GED
Customer service and interpersonal skills
Previous medical office setting experience preferred
Bilingual
