Position Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills and the ability to manage multiple tasks efficiently while maintaining a positive attitude. This position requires you to be able to work evenings and weekends.
Schedule will be Thursday to Monday 1:00PM to 8:00PM.
Key Responsibilities
Guest Services:
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Provide courteous check-in and check-out services for late-arriving and early-departing guests
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Handle guest inquiries, complaints, and requests with professionalism
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Assist with room assignments and upgrades when available
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Monitor building security and guest safety throughout the night
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Respond to emergencies and coordinate with appropriate personnel
Administrative Tasks:
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Update guest folios and resolve billing questions
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Process group reservations and rooming lists
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Maintain accurate guest registration records
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Handle phone calls and take messages as needed
Property Management:
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Monitor surveillance systems and report any unusual activity
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Coordinate with housekeeping for late check-outs and early arrivals
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Ensure lobby and front desk areas remain clean and presentable
Required Qualifications
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High school diploma or equivalent
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Previous hotel or customer service experience preferred
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Strong attention to detail and accuracy with numbers
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Excellent communication and problem-solving skills
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Ability to work independently with minimal supervision
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Proficiency with computers and hotel management software
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Must be able to lift up to 25 pounds occasionally
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Reliable transportation
Preferred Qualifications
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Experience with Innroad or similar property management systems
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Previous front desk or guest service
- CPR/First Aid certification
