The Technology Support Specialist provides technology support for a wide range of technologies used in both academic and administrative settings. Responsibilities include setup, management, and troubleshooting of hardware (computers, mobile devices, printers, projectors), software, audio/visual systems, and telecom equipment. The technician also manages Identity and device registration systems, maintains IT inventory, supports users through a help desk ticketing system, and interacts with vendors for hardware, software, and service needs.
Key Responsibilities:
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Device, Identity, and Inventory Management
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Register and manage devices using Mobile Device Management (MDM) and endpoint tools.
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Manage user provisioning, access, and deactivation in identity management systems.
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Participate in relevant employee on/off boarding tasks.
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Maintain accurate records of IT equipment inventory, including device assignment, condition, and lifecycle to ensure devices are updated and compliant.
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Technical Support (Computing, Telecom, and Audio-visual)
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Provide day-to-day technical support for end-user devices including desktops, laptops, iPads, and mobile phones (macOS, Windows, iOS).
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Troubleshoot hardware, software, and connectivity issues.
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Respond to support requests using the organization’s ticketing system, ensuring timely and effective resolution.
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Support Telecom systems including VoIP and mobile devices.
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Set up and maintain AV systems including projectors, screens, microphones, speakers, and video conferencing tools, as needed,
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Provide AV support for classes, events, and meetings, as needed.
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User Support
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Troubleshoot employees with hardware and software, both in person and remotely.
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Respond to technical issues clearly and efficiently while documenting support actions in the ticketing system.
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Track and process equipment check-outs and returns across campuses.
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Vendor & Procurement Support
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Coordinate with IT vendors for purchasing, licensing, repairs, and service contracts.
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Assist in evaluating hardware and software solutions for compatibility and performance.
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Monitor and report on warranty and support agreements
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Collaboration
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Escalate unresolved issues to appropriate support teams (networking, systems administration, etc.).
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Assist with IT projects, office moves, and system rollouts.
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Create/maintain positive work relationships with colleagues, vendors, etc..
Required Skills & Qualifications:
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Experience in IT support, ideally within a school or multi-site organization.
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Familiarity with supporting Windows, iOS, and mobile devices.
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Working knowledge of AV and telecom equipment and support procedures.
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Understanding of identity and device management tools and systems.
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Experience maintaining IT inventory or asset management systems.
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Strong communication, organizational and problem-solving skills.
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Professional and positive approach to providing assistance to other employees.
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Willingness and ability to travel between campuses as needed.
Preferred Qualifications:
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Experience with MDM platforms (e.g., Apple School Manager, Jamf, Intune).
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Basic understanding of networking (wired and wireless).
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Experience with Identity Management (e.g. Active Directory, Google Admin, etc.).
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Experience working with IT vendors or procurement processes.
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Familiarity with help desk ticketing systems (e.g., Zendesk, Datto, etc.).
Work Environment:
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On-site role supporting multiple locations. Personal car required with mileage reimbursement.
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May require lifting/moving equipment (up to 40 lbs).
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Occasional after-hours support for events, maintenance, or special projects may be required.
Reports to: Director of IT
Monday - Friday 8:00am - 4:00pm
