IT Tech II
Central Technologies, Inc.
Central Technologies, Inc. is a Technology Solutions Provider headquartered in Knoxville, Tennessee. Central provides a strategic line of technology-related products focused on solutions for Education, Government, and Corporate organizations. Central's employees and contractors have served the technology needs of customers across the Southeast for over 20 years.
Job Type: Full-time Pay: $19.00 per hour Schedule: Monday to Friday, 7:00 AM to 4:00 PM. Applicants should be prepared to occasionally stay late and to get off early on Fridays. Location: Jackson, TN, in person. Travel throughout Tennessee is required, with some out-of-state work possible. Per Diem is offered for occasional overnight travel.
Responsibilities
- Provide onsite support for computer and technology problems, including diagnostics and repair under ADP contract for PCs, chromebooks and netbooks/laptops.
- Dress and route cabling into telecommunications closets and individual work areas and outlets
- Work in unusual or difficult positions: climbing ladders, scaffolding, and lifts, and working in crawl spaces, above ceilings, or underneath desks
- Use basic hand tools and power tools; carry and move equipment and tools up to 50 lbs
- Complete installations on time and within budget based on customer consultation and expectations
- Use approved industry standards and techniques to ensure proper system function with installed equipment
- Create documentation; analyze, modify, and test systems to confirm proper function
- Maintain and deploy user-specific system images
- Confirm installed systems and programs are tested and working properly
- Help maintain the company vehicle and keep up with scheduled maintenance
- Help maintain inventory for assigned projects
- Assist with warehouse maintenance, shipments, deliveries, staging, loading, and unloading as needed
- Keep a neat, clean work area and equipment
- Coordinate with other departments at Central Technologies to solve client problems independently; report directly to the regional service department coordinator in the Knoxville branch
- Design and deliver solutions required by clients
- Prioritize job tasks and adapt to changing schedules and assignments
- Document work plans and deployments clearly, including manuals for other employees and clients when needed
- Keep accurate, punctual ticket records and track metrics
- Be willing to work odd hours occasionally
- Other duties as assigned
Requirements
- Minimum of 3 years of experience as an IT tech desired
- 2-year degree and A+ certification desired but not required; relevant work experience considered in lieu of formal certification
- Computer repair and diagnostic knowledge
- Excellent customer service and problem-solving skills
- Outgoing personality and ability to work in a team environment
- Ticket maintenance history; experience with the ConnectWise suite desired but not required
- Advanced-level software support experience (Windows, Mac OS, Avigilon, Linux, etc.) desired
- Exceptional communication skills and professionalism in difficult situations
- Ability to maintain strong client relationships
- Goal-oriented and independent-minded, with the ability to meet requirements set by upper management
- Valid driver's license
- Must pass a background check
- Must have unrestricted work authorization to work in the United States
Desired Characteristics
- Projector, tablet, and phone screen repair experience
- Security and surveillance installation experience
- Printer repair experience
- Low-voltage cable installation experience
- Experience installing conduit and boxes, and pulling wire
- Network experience
- Strong organizational skills and excellent time management
- Ability to multi-task in a fast-paced environment
- Superior phone skills; excellent verbal and written communication
- Career-oriented and professional
Education
Associate's degree or equivalent work experience preferred
Benefits
- 401(k) with company match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Workplace: Smoke-free Work Location: In person
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
