The Associate Financial Representative (AFR) specializes in client service and supporting the firm. The AFR also ensures the continuation of an efficient, effective and compliant office. This individual is a liaison between the network office and home office as well as the financial representative and clients. Specific responsibilities may include but are not limited to:
Support
- Handle case notes, processing correspondence, maintaining client case files and filing performance reports, account forms and other paperwork
- File new statements, account forms and other insurance/investment-related materials
- Maintain financial representative’s calendar and schedule follow-up appointments.
- Answer and direct telephone calls as appropriate
- Input data, proposals and gather information at direction of financial representative in preparation for client/prospect meeting
- Contact clients to set up follow-up meetings with financial representatives
- Contact clients to confirm receipt of forms or request return of completed form and maintain current client information
- Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
- Monitor Items for Attention (IFA) within investment accounts and resolve appropriately
- Communicate with home office and fund families to supply or obtain information
- Send client birthday cards and schedule birthday/age change appointments for representative
- Send onboarding gifts to appropriate segmented clients
Client Service Support
- Contact clients to complete insurance and investment related applications
- Review all applications, conversions and policy changes for completeness and accuracy
- Arrange medical, paramedical and any exams necessary for underwriting
- Contact and advise clients regarding late payments and other service-related issues
- Process incoming service requests from clients (address changes, bank change information, loan requests and ISA service inquiries)
- Prepare account summaries
- At RR’s direction, initiate transfers, exchanges and redemption requests
- Receive and forward checks and related paperwork to the network and home office investment operation areas
- Establish lines of credit on advisory accounts with third-party banking partners
- Manage cash management accounts
Qualifications
- Health and Life licensed or gain licensing within 6 months of employment
- Investment licensed or gain licensing within 18 months of employment
- Financial Service or Insurance industry experience preferred
- Experience in administrative support or customer service, preferably in the financial services and/or insurance industry
- Excellent oral and written communication skills
- Familiarity with Microsoft applications and data entry and information retrieval software
- Familiarity with CRM, NetX360, Envestnet, etc.
- Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
- Strong attention to detail with the ability to work with a high degree of accuracy
- Ability to proactively identify what needs to be accomplished and act as appropriate
- Has interest in learning on a continuous basis
- Ability to embrace change and work in a fast-paced environment
- Ability to work both independently and in a team
- Ability to maintain confidentiality
Work Location: In person
