Lead the Daily Operations of an Award-Winning Moving Company
At Smooth Move & Delivery, we're more than a moving company—we're a team committed to delivering exceptional customer experiences while building a workplace people are proud to be part of.
We're looking for an Operations Manager who will become the owner's primary operational partner and lead the day-to-day execution of our business. This individual will oversee our crews, ensure exceptional customer service, manage daily operations, and continuously improve the systems that keep our company running efficiently.
This is a long-term leadership opportunity with a clear path toward increased responsibility, including business development and, ultimately, a General Manager role as the company continues to grow.
Compensation
Expected First-Year Compensation: $75,000-$90,000+
Includes:
- Base Salary: $65,000-$75,000 (based on experience)
- Performance Bonus Program
- Paid Time Off
- Paid Holidays
- Leadership development and advancement opportunities
Performance incentives are based on operational excellence, customer satisfaction, efficiency, quality, and overall company performance.
Schedule
This position typically works Monday-Friday, beginning at 6:45 AM to prepare crews and oversee daily operations.
· Because we operate in a service business, flexibility is required during our busiest season. This may include extending beyond the typical workday and providing operational coverage on Saturdays, which is generally limited to a few hours.
· We value work-life balance, and additional time worked is balanced through flexible scheduling, owner support, and adjusted hours whenever business allows.
What You'll Do
Lead Our Team
You'll be responsible for leading our movers and drivers while creating a positive, accountable, and team-oriented culture.
Responsibilities include:
- Managing all field employees.
- Scheduling movers and drivers.
- Reviewing payroll hours for accuracy.
- Coaching and developing employees.
- Addressing performance concerns.
- Maintaining strong communication with crews throughout the day.
- Building a workplace where employees enjoy coming to work and take pride in serving our customers.
Oversee Daily Operations
You'll ensure every move runs as efficiently and professionally as possible.
Responsibilities include:
- Managing daily dispatch and scheduling.
- Coordinating crews, trucks, and equipment.
- Solving operational challenges quickly.
- Communicating with crews throughout the day.
- Ensuring jobs stay on schedule while maintaining exceptional customer service.
- Continuously identifying opportunities to improve efficiency and operations.
Deliver an Outstanding Customer Experience
You'll serve as the primary operational contact for customers throughout their move.
Responsibilities include:
- Providing daily job updates.
- Reviewing change orders.
- Explaining invoices.
- Communicating schedule changes.
- Resolving customer concerns professionally.
- Monitoring customer satisfaction throughout each project.
- Following up after completion.
- Encouraging satisfied customers to leave five-star online reviews.
Manage Invoices & Job Profitability
This role requires exceptional attention to detail and a high level of trust.
Responsibilities include:
- Preparing accurate and detailed invoices.
- Ensuring all labor, materials, storage, packing, and additional services are billed correctly.
- Reviewing estimated versus actual work completed.
- Documenting scope changes and additional work.
- Clearly communicating invoices and charges with customers.
- Helping maximize profitability by ensuring all completed work is properly documented and billed.
Manage Our Fleet & Equipment
Responsibilities include:
- Ensuring trucks return clean, organized, and fully equipped.
- Coordinating preventative maintenance and repairs.
- Scheduling rental trucks when necessary.
- Monitoring moving equipment inventory.
- Working with drivers to maintain a safe and professional fleet.
Claims & Quality Assurance
Responsibilities include:
- Preparing documentation related to customer claims.
- Coordinating repairs and claim resolutions.
- Working with vendors when repairs are necessary.
- Identifying opportunities to reduce damages and improve quality.
- Helping protect the company's reputation for exceptional service.
Office & Storage Operations
Occasionally assist customers visiting our office or storage facility by:
- Accepting payments.
- Conducting storage walkthroughs.
- Coordinating storage pickups and deliveries.
- Assisting customers accessing their stored belongings.
Preferred Qualifications
- Leadership or management experience.
- Excellent communication and interpersonal skills.
- Strong organizational skills with exceptional attention to detail.
- High level of integrity, accountability, and professionalism.
- Comfortable making decisions in a fast-paced environment.
- Strong computer skills and ability to learn new software.
- Customer-focused mindset with outstanding problem-solving abilities.
- Spanish/English bilingual proficiency is strongly preferred, as a significant portion of our field team speaks Spanish as their primary language. The ability to effectively communicate with both employees and customers is highly valued.
Experience in the moving, transportation, logistics, construction, restoration, or other service industries is preferred but not required.
Bonus Skills (Not Required)
- Moving industry experience.
- Dispatch or logistics experience.
- Truck driving experience.
- Ability to assist on moving jobs during peak periods or staffing shortages.
- Basic furniture repair or minor drywall/wall repair skills.
- Mechanical aptitude for equipment and vehicle troubleshooting.
Growth Opportunities
This isn't simply an Operations Manager position, it's an opportunity to become one of the key leaders of our company.
As Smooth Move & Delivery continues to grow, this role is expected to expand into additional responsibilities such as:
- Business Development
- Strategic Planning
- Process Improvement
- Hiring & Team Development
- Sales Leadership
- General Manager responsibilities
We're looking for someone who wants to grow with us and make a lasting impact on the future of our company.
Who Will Thrive Here
The ideal candidate is someone who naturally takes ownership, communicates exceptionally well, and enjoys solving problems before they become bigger issues.
You'll be successful if you:
- Lead by example.
- Build trust with employees and customers.
- Stay organized under pressure.
- Make thoughtful decisions in a fast-paced environment.
- Take pride in creating exceptional customer experiences.
- Enjoy improving systems and helping a growing business become even better.
If you're looking for a leadership role where your ideas matter, your work has a direct impact, and your career can grow alongside an established company, we'd love to hear from you.
Pay: $65,000.00 - $90,000.00 per year
Benefits:
Application Question(s):
- Do you have dispatch experience?
Experience:
- Management: 3 years (Preferred)
Language:
Work Location: In person
