Job Summary:
The Clinical Manager works closely with the CMA Leads and CNO to coordinate and implement new and on-going education and training of all Clinical Staff. In addition, will perform evaluations, supervise daily activities, and manage time and attendance of clinical assistant staff.
Supervisory Responsibilities:
Oversight of CNA and CMA Clinical Assistants, CMA team leads
Duties/Responsibilities:
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Works closely with CMA Leads and to ensure consistent, comprehensive orientation experiences with all Clinical Staff
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Responsible for Orientation of all C.M.A.’s, C.N.A.’s as defined by the following:
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o Coordination of Education Onboarding schedule
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o Directly provide E.H.R. training and direct CMA lead to provide direct training
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o Directly provide basic clinical procedures; rooming, intake, check-out, CLIA testing, etc.
- o Ensures Clinical Competency list is completed prior to 90-day Evaluation
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Ongoing training for existing staff in conjunction with EHR upgrades and workflow changes
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Performs Office duties under C.M.A. scope of practice as needed
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Daily huddle with all areas of main clinic and at Elements as needed
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Performs all performance evaluations in coordination with CNO
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Performs all other duties as assigned
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Completes time and attendance tracking
- Counsels staff with corrective action process in coordination with CNO
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Assists in monitoring patient flow and clinic process efficiency
Competencies
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Ability to maintain confidentiality
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Ability to multi-task
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Ability to follow established procedures and maintain high level of organization
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Ability to orient other clinical staff members
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Ability to relate to persons of various economic levels and cultures and provide excellent communication.
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Ability to remain relaxed and calm under stressful situations
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Ability to speak and write fluently in English; Spanish desirable
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Ability to work independently and cooperatively
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Ability to have crucial conversations with staff and peers to ensure team members are held accountable and to ensure clear communication across the organization.
Education and Experience:
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High School Diploma or equivalent
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CPR certified
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Successful completion of a Certified Medical Assistant (CMA) required
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Training verification as a MA required
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Successful completion of testing required
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Two (2) years of successful experience in a clinical setting preferred
Physical Requirements:
- Ability to stand for extended periods of time, hand/eye coordination and manual dexterity necessary to deliver medical services and use equipment.
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Ability to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials
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Fine motor coordination sufficient to perform manipulative skills
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Moderate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.)
