We are looking for a Gym Front Desk Associate to serve as our members’ first point of contact in the gym. If you have a knack for customer service and/or work experience in the gym industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable workout for our members.
Responsibilities
- Greet all current and prospective members professionally
- Make sure all members check-in upon entry
- Manage incoming phone calls from current or prospective members asking questions about the gym
- Inform customers about payment methods and verify their credit card data
- Register prospective members and guests by collecting necessary information (like contact details and payment information if necessary) and making sure they complete any required liability waivers
- Provide information about our gym, fitness classes, rates and amenities to current and prospective members
- Respond to members complaints in a timely and professional manner
- Ensure the gym floor, restrooms and other areas of the gym are clean, tidy and fully maintained
- Sell gym memberships and and upsell gym amenities when appropriate
Skills
- Customer Service experience
- Work experience in fitness environment is a plus
- Experience with gym software, like ABC, ASF ClassPass, Mindbody is a plus
- Excellent communication and organizational skills
- Sales experience is a plus
Job Type: Part-time
Pay: $12.00 per hour
Work Location: In person
